incident response

Company: Willware Tecnologies

Role: Servicenow Secops

Work mode: onsite

Contact name: Hanna Mathews

Experience: 5 Years

SIR

Key Responsibilities

• Design, develop, and implement Snow SecOps solutions from scratch level.
• Work on Security Incident Response (SIR), Vulnerability Response (VR), Threat Intelligence, and related SecOps modules.
• Configure workflows, business rules, UI policies, client scripts, script includes ACLs, notifications, and integrations.
• Develop and customize Snow applications based on customer requirements.
• Perform enhancement, maintenance, and support activities for existing SecOps implementations.
• Integrate Snow with third-party security tools such as Splunk, CrowdStrike, Qualys, Tenable, Rapid7, Microsoft Defender, etc.
• Work on MID Server, REST/SOAP APIs, Integration Hub, and automation use cases.
• Configure remediation workflows and orchestration activities for security operations.
• Participate in requirement gathering, solution design, technical documentation, and deployment activities.
• Handle customer discussions, requirement analysis, estimations, and solution demonstrations.
• Support upgrade activities, instance cloning, update set management, and release management.
• Ensure platform security, performance optimization, and best practices implementation.

Required Skills

• Strong exp in Snow SecOps development and implementation.
• Hands-on experience with:

-->Security Incident Response (SIR)

-->Vulnerability Response (VR)

-->Threat Intelligence

-->Integration Hub

-->Flow Designer

-->Snow scripting (JavaScript, Glide APIs)

• Exp with integrations using REST/SOAP APIs.
• Knowledge of security tools such as Splunk, Qualys, Tenable, CrowdStrike, Defender, etc.
• Strong understanding of ITSM processes and CMDB concepts.
• Exp in implementation, enhancement, and support projects.
• Good knowledge of Snow best practices and platform architecture.