Hybrid Recruitment Account Manager (remote working)

This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description.

With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. Drive adoption of JumpCloud's solutions within existing accounts, identifying opportunities for further growth.

• Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.
• Hybrid working - 3 days in WeWork offices and 2 days fully remote.

If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we'd love to hear from you!

Account Management & Growth

• Leverage data-driven insights to identify growth opportunities within your portfolio
• Consistently meet or exceed Net ARR and related revenue targets

KPI Ownership & Strategic Planning

• Primary KPIs: Net ARR, renewals, expansion revenue , and adoption metrics
• Develop targeted account strategies to drive product usage and uncover upsell opportunities
• Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud's solutions
• Escalation Management

Serve as the main point of contact for escalations in your accounts, addressing challenges proactively tomaintain customer trust

Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders

Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers

4+ years of experience in SaaS sales or account management, ideally serving North American markets

~ Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting

Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus

Familiarity with advanced sales methodologies (e.g., Experience in a hyper-growth SaaS environment managing complex portfolios

High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts

Career Growth: Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed

This role is hybrid in the country of India. This hybrid role is based in the Bengaluru metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.

Language

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

You'll work with amazing talent across each department who are passionate about our mission. You'll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

To us that means creating ' human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. Rajat Bhargava, CEO

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [HIDDEN TEXT] with the subject line 'Scam Notice'

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