HR Business Partner (HRBP) – Contact Center/Captive

Position Overview

HR Business Partner is responsible for partnering with BU Functions. Responsible for building a strong HR relationship with stakeholders, and driving performance management, engagement, and compliance with HR practices and guidelines.

Key Responsibilities

• To be a catalyst with Business to drive HR policies & processes.
• To understand the business environment & priorities
• Work with business to address management requests for analysis on payroll cost, leaves, performance etc.
• To ensure that the sensitive issues are handled effectively and are brought to a logical conclusion with constant communication with relevant stakeholders
• Being data-driven and comfortable with numbers
• Managing entire end to end employee lifecycle starting form on-boarding till exit.

Performance Management

• To drive the philosophy for PMS as defined in the process
• Handling grievances on cases to case basis and informing relevant stakeholders

Resource Management

• Ensuring personnel information is maintained in all appropriate systems; monitoring actual headcount, new hires, attrition, analyzing trends
• Partnering with the Talent Acquisition team to close on the open positions

Rewards & Recognition

• Support the design and execution of employee Reward & Recognition initiative

Employee Engagement & Grievance Handling

• Address Employee Relations matters with regular incident management, investigation.

Competencies

• 6-10+ years of progressive experience in end to end HR Operations.
• Profound knowledge of driving PMS, employee engagement, RnR, L&D, training etc. across various regions.
• Excellent analytical skills with the ability to interpret complex issues/ grievances.
• Strong communication and interpersonal skills.
• Experience from Captive/Contact Center/Call Centre/BPO is needed