Global Sales Manager

Summary

This position will be responsible for Corporate Transient and Meetings & Events, Travel Management Companies and Group segments from companies based in Mumbai and West India for business to India hotels worldwide.

Main Responsibilities

• Create a culture of success for ongoing business and goal achievement
• Continuously analyze and evaluate key markets, vertical segments and portfolio performance to ensure maximization of revenue opportunities.
• Build and develop relationships, representing the organization with key customers
• Develop strong business relationships with the key internal business partners to understand and deliver on their needs, as well as drive their engagement with our sales strategies, tools and systems
• Oversee the evaluation and development of core sales systems and processes to ensure technology is being used as a strategic enabler to drive revenue
• Ensure all-important Hyatt systems are mastered and to have in depth knowledge of working within the system i.e. Lanyon, Envision etc.
• Liaise with hotels to cross-sell and develop business opportunities for Hyatt Hotels’ and customers’ benefit.
• Visits to source markets for India as and when required.
• Use Hyatt’s sales and marketing tools to better manage sales i.e. Competitive Intelligence, Cognos, World of Hyatt, etc.
• Make effective use of Hyatt Sales Tools & Promotions to increase conversion and Hyatt’s share of business.
• Be a key point of contact for Travel Managers of major accounts throughout India.
• Manage and support the RFP process where required.
• Attend key business, travel trade fairs/seminars in India as and when required.
• Establish measurable account-driven approach, work in line with pre-defined strategies to enhance Hyatt’s market share.
• Attend all recommended trainings and important internal sessions.
• Work consistently within the spirit of the company strategies and stake holders.
• Working with each direct report in creating strategic road maps for each of their accounts
• Joining Sales colleagues on customer interactions, sales calls and business reviews
• Prepare and control Hyatt Sales Force expenses and ensure it is line with budget

Qualifications

• Written and spoken proficiency in English as well as other regional languages
• 3+ years’ experience working in hotels sales function. Global sales experience is strongly preferred.
• Organizing & Administering - works collaboratively – good manager of 3rd party and internal resources to achieve a collective goal. Manages timelines effectively.
• Priority Setting - Is able to work in a deadline and performance oriented environment.
• Interpersonal Savvy – relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.
• Drives for Results – has good balance of process and outcomes focus.
• Self-starter/Independent – comfortable to work independently; self-starter.
• Bachelor’s degree required preferably, but not limited to, Hotel Management/ Business Administration.