Forecasting Analyst/ Data Scientist

Job description

Roles and Responsibilities

• The person will be the Point of Contact for forecasting and budget planning
• Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis
• Refines forecasting scenarios and generates final forecast
• Refines and capture data to be used as an input to the models
• Designs and develops forecasting scenarios
• Generate short term forecasts, incorporating business impacts
• Revise forecast based upon feedback
• Maintain process documentation and tweak as per requirement.

Desired Candidate Profile

• Good skill in Mathematical and Statistical modelling (R-studio, python)
• Hands on experience of forecasting for large and complex attributes
• Analytical and good understanding of contact centre metrics
• Strong business acumen
• Should be a good communicator and a collaborator
• Strong Communicator and decision maker
• Core forecasting experience 2+ years in BPO/Contact center environment.
• Should be flexible working in US shifts