Company Overview
GoodVibes Placement Services is a renowned recruitment and outsourcing firm based in Indore since 2019. Our mission is to reduce unemployment in India by providing excellent services to our clients. With 11-50 employees, we specialize in executive search and recruitment, catering to the needs of senior, middle, and junior management positions. We strive for customer satisfaction and believe in the success of our clients.
Job Overview
We are looking for a skilled and experienced Team Leader to join our team at GoodVibes Placement Services. As a Team Leader, you will be responsible for leading a team of junior professionals and ensuring their success in achieving company goals. This is a full-time position based in Mumbai, Maharashtra, India, and requires 1 to 3 years of experience in a similar role. You will have the opportunity to work in the exciting field of BPO and contribute to the growth and success of our organization.
Qualifications and Skills
- Looking For Team Leader
- International Process
- Voice Process
- 5 days working
- Work from Office
- Rotational shifts/ Week off
- 1 year of experience in BPO is Mandatory
- Salary- Upto 6.5 LPA
- Location- Thane, Mumbai
Roles and Responsibilities
- Lead and manage a team of junior professionals, providing guidance, coaching, and support
- Set clear expectations and goals for the team, ensuring they are met and exceeded
- Monitor team performance, identify areas for improvement, and implement appropriate strategies to drive success
- Coordinate with other teams and departments to ensure smooth workflow and effective collaboration
- Handle and resolve any escalated customer issues or complaints, ensuring customer satisfaction
- Maintain a positive and motivating work environment, fostering teamwork and employee engagement
- Conduct regular team meetings and performance evaluations, providing constructive feedback and recognition
- Stay updated with industry trends and best practices, implementing them within the team
- Generate reports and metrics to track team performance and present them to upper management