- Deliver technical assistance for desktop-related IT support.
- Offer desk-side support to local users and provide remote assistance as needed.
- Actively monitor, track, and address customer satisfaction survey responses.
- Demonstrate expertise in Windows support, Outlook support, Active Directory, DNS, and DHCP.
- Troubleshoot operating system issues and configure Outlook settings effectively.
- Exhibit strong communication skills coupled with a solid grasp of technical knowledge.