We are Urgently Hiring on an Immediate Basis
Roles And Responsibilities
- Responding to Inquiries: Addressing customer inquiries via various channels such as phone, email, live chat, or social media promptly and professionally.
- Issue Resolution: Resolving customer complaints, problems, or technical issues effectively while maintaining a positive customer experience.
- Product Knowledge: Having in-depth knowledge about the company's products or services to provide accurate information and assistance to customers.
- Troubleshooting: Diagnosing and troubleshooting technical issues or guiding customers through step-by-step solutions.
- Customer Education: Educating customers about product features, functionalities, or best practices to maximize their use and satisfaction.
- Documentation: Accurately documenting customer interactions, issues, and resolutions in the company's CRM or ticketing system for future reference.
- Escalation Handling: Escalating complex issues to senior support staff or relevant departments while ensuring customers are kept informed about the progress.
- Feedback Collection: Collecting feedback from customers to improve products, services, or the overall customer support experience.
- Cross-functional Collaboration: Collaborating with other departments like sales, product development, or technical teams to address customer needs effectively.
- Maintaining Service Standards: Adhering to service level agreements (SLAs) and ensuring that customer support meets or exceeds predefined standards of quality and responsiveness.
- Continuous Improvement: Identifying patterns in customer issues and suggesting improvements to products, services, or support processes to enhance customer satisfaction.
If Interested Kindly share your CV on 7015199092