Engineer - Cloud & Infra Management

Role Description

Support Engineer Azure Subscription Management

Role Summary

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities

• Provide support for Azure Platform services commerce systems billing and accountrelated issues
• Diagnose and resolve customer problems using strong analytical and troubleshooting skills
• Communicate effectively with customers to gather information explain next steps and provide timely updates
• Support OrdertoCash operations invoicing payment transactions and online service processes
• Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction
• Escalate complex issues when specialized expertise is required
• Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

• Excellent spoken and written English communication skills
• Strong customer engagement and stakeholder management abilities
• Proven troubleshooting and problemsolving skills
• Understanding of cloud services Azure fundamentals and online platforms
• Knowledge of commerce and billing processes including invoicing and payment transactions
• Experience with accountlogin troubleshooting and customer support operations
• Strong learning agility and ability to quickly acquire new technical skills

Core Competencies

• Customer Focus
• Technical Problem Solving
• Communication Excellence
• CrossTeam Collaboration
• Ownership Accountability
• Continuous Learning and Adaptability