Engagement Manager - -Renowned Healthcare fintech company, Mumbai

Job Description

Relationship Management

Act as the primary point of contact for assigned Pharma and Med-device companies, ensuring long-term engagement and successful partnerships at the CXO level.

Strategic Value Creation: Analyze consumption data and manufacturer performance metrics on the platform to develop tailored, high-value use cases that drive sales penetration, resource allocation, and sustained platform transactions.

Onboarding & Training: Lead the onboarding and guidance of new partners, ensuring they achieve maximum platform usage and maintain high platform relevance.

Cross-Team Collaboration: Work closely with the Product team, Hospital Key Account Managers (KAMs), and other internal teams to enhance manufacturer engagement and refine platform offerings based on partner feedback.

Revenue & Growth Stewardship: Closely monitor and drive the platform's financial performance (P&L) at the individual manufacturer level, ensuring strategic alignment and optimizing revenue streams based on adoption metrics.

Market Research & Competitive Analysis: Stay updated on market trends, supplier challenges, and competitor strategies to continually strengthen and evolve manufacturer relationships.

Key Skills

Strategic Account Management & CXO Relationships

Proven ability to build and sustain high-level (CXO) strategic partnerships within the Pharma/Med-Device industry.

Deep Industry & Supply Chain Expertise: In-depth understanding of the pharmaceutical and medical device ecosystem, including pricing models, Go-to-Market (GTM) strategies, regulatory frameworks, and supply chain dynamics.

Data Analysis & Reporting: Expert ability to track, interpret, and leverage manufacturer performance data to accelerate platform adoption and transaction volume.

Communication & Problem-Solving: Exceptional verbal and written communication skills with the ability to address complex manufacturer concerns and propose strategic, platform-based solutions.

Cross-Functional Collaboration: Ability to work effectively with internal product, data, and sales teams, ensuring a seamless manufacturer experience and continuous platform optimization.

Qualification

Bachelor's degree in Business, Engineering, Healthcare Management, or a related field (MBA highly preferred).

Department

Marketing & Operations