E-Commerce Operations Manager (UP To 6 LPA)

E-Commerce Operations Manager

Company: Numour

Location: Sector 45, Gurugram, Haryana

Experience: 2–3 Years

Working Days: Monday to Saturday (6 Days a Week)

About the Role

Numour is looking for a proactive and ownership-driven E-Commerce Operations Manager to manage day-to-day operations across D2C and marketplace channels. The ideal candidate should have strong expertise in inventory planning, order fulfillment, OMS management, and marketplace operations while ensuring seamless customer experience and operational excellence.

Key Responsibilities

Inventory Planning & Management

• Forecast inventory requirements based on sales trends and demand.
• Monitor inventory levels across all warehouses and sales channels.
• Prevent stock-outs and overstock situations through effective planning.
• Coordinate with procurement and warehouse teams for timely stock replenishment.

Order Processing & Operations

• Manage daily order processing across all sales channels.
• Ensure timely order confirmation, packing, dispatch, and delivery.
• Monitor order SLAs and minimize processing delays.
• Handle order exceptions, cancellations, returns, and RTO cases.

OMS Management

• Manage and maintain OMS platforms such as EasyEcom or Uniware.
• Ensure accurate order synchronization across all marketplaces.
• Monitor inventory sync, shipment creation, and order status updates.
• Resolve OMS-related operational issues promptly.

Marketplace Operations

• Manage end-to-end operations for:
• Amazon
• Flipkart
• Myntra
• Nykaa
• Monitor order health, inventory availability, seller performance, and operational KPIs.
• Coordinate with marketplace account managers for issue resolution.

Shopify Operations

• Manage Shopify order lifecycle from order placement to delivery.
• Coordinate with customer support for order modifications and escalations.
• Ensure smooth inventory synchronization between Shopify and OMS.

Logistics Management

• Handle shipping operations through Shiprocket and Delhivery.
• Track shipment performance and delivery SLAs.
• Manage courier escalations, NDRs, RTOs, and delivery exceptions.
• Coordinate with logistics partners for operational improvements.

Reporting & Analysis

• Prepare daily operational reports using Advanced Excel.
• Track KPIs including order processing time, fill rate, inventory accuracy, dispatch SLA, and return rates.
• Identify operational gaps and recommend process improvements.

Required Skills

• Advanced Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, Power Query, Dashboards)
• Strong Inventory Planning & Inventory Management skills
• OMS Management (EasyEcom or Uniware)
• Marketplace Operations (Amazon, Flipkart, Myntra, Nykaa)
• Shopify Order Management
• Shiprocket & Delhivery Management
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or a related field.
• 2–3 years of experience in E-Commerce Operations.
• Experience in D2C brands or beauty/skincare companies will be preferred.

What We're Looking For

• Ownership mindset with a strong bias for action.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced startup environment.
• Excellent coordination and execution skills.
• Passion for building scalable operational processes.