Developer - Zoho Configuration

Overview

Chi Networks, a

Chicago-headquartered IT company with a strong presence in India, is seeking a

seasoned Zoho Configuration Specialist to lead the implementation,

customization and optimization of the Zoho suite of applications across the

organization. This role is crucial for

automating key business processes, ensuring seamless integration between

departments (Sales, Marketing, Finance, HR and Operations) and driving

data-driven decision-making.

You will receive extensive training and mentorship to become an expert

in our offerings, which include managed services, cloud solutions, SOC and NOC

services, and more. This is a full-time position

for both male and female candidates.

Key Responsibilities

The specialist will focus on the

end-to-end lifecycle of Zoho configuration and administration

I Implementation and System Configuration

a) Requirements

Analysis: Collaborate with

stakeholders (Sales, HR, Finance) to gather, document and analyse business

processes and system requirements b) System Design

& Setup: Lead the configuration

and deployment of core Zoho applications, including but not limited to Zoho

CRM, Zoho Creator, Zoho Books/Finance, Zoho People, and Zoho Desk c) Customization: Design, create and maintain custom

modules, fields, layouts and views to tailor the Zoho environment to the

company's specific needs d) User Management: Configure user roles, profiles, sharing

rules and security settings to ensure data integrity and controlled access

across the organization

II Workflow Automation and Development

a) Process Automation: Develop and implement advanced automation

features, including

i) Workflows (custom rules, actions, alerts, and field

updates)

ii) Blueprints (for standardizing complex process flows)

iii) Validation Rules (to maintain data quality)

b) Deluge Scripting: Write and maintain custom functions and

scripts using Deluge (Zoho's proprietary scripting language) to extend

application functionality and create complex business logic c) Integration: Configure and manage integrations between

various Zoho applications using Zoho Flow and connect the Zoho ecosystem with

third-party tools (e.g., ERP systems,

marketing platforms) via APIs (RESTful services) and Webhooks

III Data Management, Reporting, and Support

a) Data Migration: Lead

data preparation, cleansing and migration activities from legacy systems into

the Zoho platform, ensuring data accuracy and integrity b) Reporting & Analytics: Design, build, and maintain actionable

dashboards, reports and custom Key Performance Indicators (KPIs) using Zoho

Analytics to provide deep business insights c) Training & Support: Provide expert-level technical support,

troubleshooting and end-user training to drive system adoption and proficiency

across all departments d) Optimization: Continuously

monitor system performance, identify areas for improvement and stay current

with the latest Zoho updates and features to ensure optimal utilization

Requirements

Qualifications & Skills

a) Experience: 3-5 years of proven, hands-on experience in

implementing, configuring and maintaining the Zoho One suite and individual

core Zoho applications b) Technical

Proficiency (Must-Have)

i) Expert-level knowledge of Zoho CRM and Zoho Creator ii) Strong proficiency in Deluge Scripting iii) Experience with API Integrations and Webhooks c) Soft Skills:

i) Exceptional analytical and problem-solving skills to translate complex business needs into technical solutions ii) Excellent written and verbal communication skills for effective stakeholder and end-user engagement iii) Strong project management and organizational abilities

to manage simultaneous implementation tasks d) Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration or a related field e) Excellent verbal and written English communication skills are a must

Preferred

Qualifications (Nice to Have)

a) Zoho Certifications (e.g., Zoho Certified Consultant,

Zoho Creator Certified Developer)

b) Experience with other relevant tools like Zoho Flow,

Zoho Analytics, and Zoho Books c) Familiarity with web technologies (HTML, CSS,

JavaScript) for building custom pages or widgets

Location

& Additional Details

• Work Timings: 24x7 environment. Employees may be needed to work in night

shifts

• Work Days: 5 days per week, with

consecutive/ staggered week offs, any 2 days of the week

• Job Type: Full-time, on-site
• Location: New Delhi, India
• Mandatory: Candidates must be based in

Delhi-NCR for this position. Please do not apply if you have to relocate