Data Scientist (AI & Analytics)

Hiring: Data Scientist (AI & Analytics)

📍 Location: Thane

💼 Experience: 5–7 Years

📅 Notice Period: Immediate Joiners Preferred

🕒 Shift: Early Morning

📆 Working Days: 5 Days

Role & Responsibilities

• Develop and maintain predictive and diagnostic models to improve operational efficiency and customer experience.
• Perform optimization analytics to enhance workforce planning, cost management, and service performance.
• Deliver customer analytics and CX insights by analyzing customer interactions and feedback.
• Support growth analytics initiatives, including customer retention, churn prediction, and revenue opportunity identification.
• Translate complex analytical findings into clear, actionable business insights for stakeholders.
• Collaborate with cross-functional teams to define analytical requirements and deliver scalable data-driven solutions.
• Contribute to AI and analytics initiatives focused on operational excellence and customer experience improvements.

Required Skills & Experience

• 5–7 years of experience in Data Science or Advanced Analytics, preferably in BPO, Contact Center, Customer Experience, or related domains.
• Strong proficiency in R (preferred) or Python and SQL.
• Hands-on experience with predictive modeling, diagnostic analytics, and statistical techniques.
• Knowledge of optimization analytics and growth analytics methodologies.
• Experience with Natural Language Processing (NLP) and text analytics.
• Familiarity with Amazon Connect Customer Profiles, Contact Lens, or Genesys Cloud CX.
• Exposure to AWS-based MLOps practices is an added advantage.
• Excellent communication and stakeholder management skills with the ability to present insights to both technical and non-technical audiences.

Educational Qualification

• Bachelor's Degree (Graduate) in a relevant discipline.

Immediate joiners or candidates with a short notice period will be given preference.

Mail your cv at jasleen@hiresquad.in