Customer Success & Account Management

Key Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Build trusted advisor relationships with stakeholders and decision‑makers
• Ensure successful onboarding, adoption, and ongoing satisfaction
• Drive upselling, cross‑selling, and renewals across accounts
• Monitor customer health metrics and proactively mitigate churn risks
• Work closely with Sales, Product, Marketing, and Delivery teams

Required Qualifications

• Bachelor's degree in Business, Marketing, or related field
• 5+ years of experience in Sales, Account Management, or Customer Success
• Proven success in revenue generation and client retention
• Strong business acumen and understanding of sales cycles
• Excellent communication, negotiation, and presentation skills
• Ability to manage multiple high‑value accounts simultaneously

Preferred Qualifications

• Experience in B2B/SaaS/Enterprise Sales environments
• Hands‑on experience with CRM tools
• Exposure to customer success platforms
• Strong analytical skills with reporting dashboards

Company Values

The company values relationship building, strategic thinking, negotiation skills, a customer‑centric mindset, data‑driven decision‑making, adaptability, and ownership.

Application Invitation

If you possess revenue growth strategies, business development skills, strategic planning abilities, effective communication skills, cross‑selling techniques, problem‑solving capabilities, sales target achievement, customer service excellence, negotiation skills, and client relationship management expertise, you are encouraged to apply for this position.