Customer Service Representative

Role Description This full-time, on-site Customer Service Representative role is based in Asansol. The position involves responding to customer inquiries via phone, email, and other channels, providing accurate information about services, and resolving issues in a timely and professional manner. The representative will document interactions, update customer records, and collaborate with internal teams to ensure that service commitments are met. Daily responsibilities include monitoring customer feedback, escalating complex concerns when needed, and contributing suggestions to improve overall customer experience. The role requires consistent, courteous communication and a focus on maintaining high levels of customer satisfaction.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with the ability to manage inquiries and resolve issues effectively.
• Experience in enhancing Customer Satisfaction and Customer Experience through clear communication and problem-solving.
• Background as a Customer Service Representative or in similar customer-facing roles.
• Strong verbal and written communication skills, with proficiency in English; additional languages are an advantage.
• Ability to work on-site in Asansol, manage time well, and handle multiple tasks in a fast-paced environment.
• Comfort using basic office software and customer support tools; familiarity with data-driven environments is beneficial.
• High level of professionalism, empathy, and patience when engaging with diverse customers.
• Completion of secondary education; further education in business, communications, or related fields is a plus.