Customer Service and Logistics Manager (Mumbai)

Job Responsibilities

• Create a value added CS experience for Customers and Stakeholders - Enhance current systems and processes of Logistics, warehouse, inventory management - Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter. - Responsible for setting up the goals and key performance indicators for customer service organization - Responsible for supervision, review and managing of customer service function. - Conducting CS experience reviews with key customers so as to enhance service proposition - Work closely with the IT function to enhance the system capabilities of the customer service in the organization. - Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer. - Facilitate and improve the interface links between the customer service organization and relevant functions. Job Purpose:

The role of a Manager (Customer Service ) is to provide overall leadership to the customer service team and work closely with the plant and sales team, customers to achieve overall objective of best-in-class service by SG Insulation in the industrial & building segments. - Inventory management - Resolving the day to day queries being escalated from the customer service executives and other stake holders. - Responsible for the hiring, training and development of the customer service representatives in the team. - Compliance of Departmental Procedures ( ISO, 5s,WCM & safety at Warehouse ) - EXIM BE / MBA Operations / SCM as an added advantage 10 to 12 years of relevant experience NATURE OF EXPERIENCE - Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc - Understanding of Budgets, Forecasts and SAP - Experienced in relevant area of customer service. SPECIFIC SKILLS/PERSONAL ATTRIBUTES 1.Result Focus 2.Team work 3.Customer Focus 4.Team Leadership and People Involvement 5.Listening & Communication Job Responsibilities

• Create a value added CS experience for Customers and Stakeholders - Enhance current systems and processes of Logistics, warehouse, inventory management - Closely work with internal stakeholders viz; Planning, Procurement, Sales to ensure CS is as per defined SLAs and Charter. - Responsible for setting up the goals and key performance indicators for customer service organization - Responsible for supervision, review and managing of customer service function. - Conducting CS experience reviews with key customers so as to enhance service proposition - Work closely with the IT function to enhance the system capabilities of the customer service in the organization. - Regular interaction with the stakeholders for understanding any concerns with respect to the customer service organization and providing solutions to resolve any concerns raised by customer. - Facilitate and improve the interface links between the customer service organization and relevant functions. Job Purpose:

The role of a Manager (Customer Service ) is to provide overall leadership to the customer service team and work closely with the plant and sales team, customers to achieve overall objective of best-in-class service by SG Insulation in the industrial & building segments. - Inventory management - Resolving the day to day queries being escalated from the customer service executives and other stake holders. - Responsible for the hiring, training and development of the customer service representatives in the team. - Compliance of Departmental Procedures ( ISO, 5s,WCM & safety at Warehouse ) - EXIM BE / MBA Operations / SCM as an added advantage 10 to 12 years of relevant experience NATURE OF EXPERIENCE - Overall understanding of various functions such as Sales, Manufacturing, Logistics, Planning, Finance, etc - Understanding of Budgets, Forecasts and SAP - Experienced in relevant area of customer service. SPECIFIC SKILLS/PERSONAL ATTRIBUTES 1.Result Focus 2.Team work 3.Customer Focus 4.Team Leadership and People Involvement 5.Listening & Communication