Credit Associate

About the company: Global leader in essential tech solutions

In this role, a typical day will look like

• Proactively contact customers regarding past due invoices to secure payment and resolve collection issues
• Manage a high volume collection workload, including significant inbound and outbound customer communications
• Negotiate payment commitments, payment plans, or settlements in alignment with credit policies and guidelines
• Maintain assigned customer accounts within established credit and aging targets by monitoring:
• Payment history
• Credit risk indicators
• Current payment trends
• Review and resolve daily collection exceptions, including orders placed on credit hold
• Investigate and resolve customer disputes related to invoices, pricing, shipments, or payments in coordination with internal teams
• Provide customers with required documentation (invoices, statements, proof of delivery, etc.) to facilitate payment
• Accurately update customer account records and apply appropriate adjustments following accounting procedures
• Promote positive, professional relationships with customers while enforcing credit and collection standards
• Support continuous improvement initiatives related to collections processes and customer experience

Required Qualifications

• Bachelor’s degree in Commerce, Accounting, Finance, or a related field preferred
• (or equivalent education and relevant experience)
• Minimum 3 years of experience in collections, credit, or accounts receivable operations
• Basic to intermediate understanding of accounting and accounts receivable principles
• Strong customer service and negotiation skills
• Ability to communicate professionally and effectively with customers, both verbally and in writing, in English
• Proficiency in Microsoft Office applications, particularly Excel and word processing
• Experience with ERP or financial systems preferred
• Strong data entry skills; 10 key proficiency and fast, accurate typing preferred

High attention to detail and strong organizational skills

Please share resumes with ishita@marketscope.in