Collections Officer

Key Responsibilities

• Initiate and lead client follow-ups to address overdue balances.
• Make calls to clients when needed to address dues and resolve payment concerns.
• Ability in resolving payment issues by coordinating with US/India account managers while maintaining positive relationships.
• Prepare and share structured payment plan schedules with clients when needed.
• Prepare and publish MIS reports on collections, receivables aging, and recovery performance, and others related to collection
• Track collection efficiency, payment timelines, and highlight risks/trends.
• Escalate payment issues internally as required while maintaining positive client relationships.
• Coordinate with finance and billing teams for account reconciliation.
• Act as escalation point for overdue accounts and support management decisions.

Requirements

• :Graduate/Postgraduate in Commerce, Finance, or related field
• .3–5 years of experience in collections, accounts receivable, or credit control
• .Strong English communication (spoken & written)
• .Basic Excel skill
• sERP/Accounting systems knowledge (Intacct preferred)
• .Polite while assertive communicator with strong persuasion and negotiation ability
• .Target-driven, reliable, and accountable with leadership potential

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