Cloud Engineer (Amazon Connect)

Pronix Inc. is hiring for Cloud Engineers, seekers should be available to come down for F2F technical discussions at Hyderabad office.

(Please ignore this post, if you're a DevOps Engineer

)

Amazon Connect Engineer (AWS Certifie

d)Exp: 2-5Yrs on

lyFull Time – 100% Onsi

teShifts: 2-11PM I

STNotice Period: Max 30 da

ysLocation: Gachibowli – HY

D.

Required Qualificati

ons• 2-5 years of direct, hands-on experience in Amazon Connect implementation for enterprise clien

ts.• Proven end-to-end delivery experience — from design and development to production rollo

ut.• Strong knowledge of AWS services: Lambda, API Gateway, DynamoDB, Lex, Polly, Contact Lens, CloudWatch, and Kines

is.• Experience with AI-powered contact center automation (chatbots, voice bots, speech analytic

s).• Expertise in telephony, VoIP, SIP, PSTN, and call routing strategi

es.• Proficiency in Python, Node.js, or JavaScript for backend automation and integrati

on.

Preferred Sk

ills• Multiple AWS Certifications (Professional or Specialty lev

el).• Experience migrating from legacy platforms (Cisco, Avaya, Genesys, NICE, Five9) to Amazon Conn

ect.• Strong understanding of enterprise CX/EX KPIs and how AI automation drives measurable business va

lue.• Excellent communication, consulting, and client-facing delivery ski

lls.

Key Responsibili

ties

End-to-End Implemen

tation• Lead end-to-end Amazon Connect deployments — from requirements gathering, architecture design, and configuration to testing and go

-live.• Develop and implement IVR call flows, routing strategies, and agent hierarchies tailored to enterprise

needs.• Deliver secure, scalable, and resilient cloud contact centers with high availability and disaster rec

overy.

AI-Powered Contact Center So

lutions• Integrate Amazon Lex, Contact Lens, and AWS AI/ML services for conversational AI, voice bots, and real-time speech ana

lytics.• Automate workflows and backend processes using AWS Lambda, Step Functions, and API G

ateway.• Design and implement self-service and AI-driven automation to reduce manual handling and improve

CX/EX.

System Integration & Cloud Eng

ineering• Integrate Amazon Connect with CRM, ERP, and workforce management systems (e.g., Salesforce, ServiceNow, Dynamics 365, Z

endesk).• Build backend solutions leveraging DynamoDB, S3, Kinesis, CloudWatch, and QuickSight for reporting and an

alytics.• Troubleshoot and resolve issues related to SIP/VoIP, PSTN, and telephony integ

rations.