Cloud Business Operations Manager

Position Responsibilities

The Cloud Business Operations Manager is the operational backbone of the Cloud Leadership Office. This person keeps the leader and the wider organization running smoothly — owning executive operations, driving the team's business rhythm, and leading the culture and engagement programs that bring a 500+-person global team together. It is a high-trust, high-visibility role for someone who is exceptionally organized, proactive, and energized by both detail and people.

Key Responsibilities

Leadership Office Operations

• Orchestrate the leader's time, priorities, and engagements — protecting focus, sequencing commitments, and resolving competing demands across a global, multi-time-zone organization (Philippines, India, North America, Europe).
• Steward the leadership office's financial administration — overseeing expense governance, budget reconciliation, and policy compliance across enterprise systems (Costpoint and related).
• Own meeting preparation and decision flow — framing agendas and pre-reads, capturing decisions, and driving action items to closure.
• Coordinate internal communications, newsletters, recognition programs, status updates, and reporting on behalf of the leadership office.
• Support AI enablement initiatives and contribute ideas and recommendations that help shape future organizational priorities and Cloud strategy.
• Serve as a trusted gateway to the leadership office, exercising sound judgment and discretion on confidential and sensitive matters.

Rhythm of Business & Organizational Coordination

• Maintain the leadership operating cadence — staff meetings, skip-levels, business reviews, and all-hands.
• Track cross-team action items, commitments, and goals; follow up to keep initiatives on schedule.
• Coordinate internal communications, status updates, and reporting on behalf of the leadership office.
• Help prepare and format leadership materials and presentations to a polished, brand-aligned standard.

Team Building, Culture & Events

• Plan and execute team-building activities, team offsites, and large-scale engagement events — including regional and global gatherings of several hundred attendees.
• Manage event budgets, venues, vendors, catering, travel, and on-site logistics from concept through execution and post-event wrap-up.
• Lead recognition and culture initiatives that strengthen morale and connection across a distributed organization.

Qualifications

• Experience — 5-8+ years in business operations, program coordination, chief-of-staff support, event management, or a comparable role supporting senior leaders.
• Organization — Outstanding planning, prioritization, and follow-through; comfortable juggling many moving parts without dropping details.
• Communication — Strong written and verbal skills; able to interact credibly with senior stakeholders and external vendors.
• Global mindset — Experience supporting distributed teams across time zones and cultures.
• Systems — Proficiency with executive scheduling and enterprise financial systems (Outlook, Costpoint or similar), project/task orchestration (Smartsheet, Jira), and presentation tools (PowerPoint).
• Discretion — Proven judgment in handling confidential and sensitive information.
• Bonus — Background in technology/SaaS and experience running events at scale.