Client Success Manager

Company Description Kreative & Co. is a dynamic marketing agency focused on innovative ideas and creative solutions that drive measurable business results. The team specializes in maximizing ROI by boosting traffic, increasing conversions, and scaling performance across channels. Through strategic branding and communication, Kreative & Co. helps brands connect with audiences in memorable ways and stand out in competitive markets. With services spanning Branding, Performance Marketing, and Tech, the agency enhances user experiences and optimizes conversion rates for a diverse range of clients.

Role Description The Client Success Manager is a full-time, on-site role based in Navi Mumbai. This role is responsible for managing client relationships, understanding client objectives, and ensuring delivery of high-impact marketing solutions that align with those goals. Day-to-day tasks include monitoring campaign performance, analyzing results, and coordinating with internal teams to improve client outcomes and satisfaction. The Client Success Manager will handle client queries, conduct regular check-ins and reviews, and proactively identify opportunities for retention, upsell, and growth. This role also involves maintaining accurate documentation, reporting key metrics, and representing client interests within the agency.

Qualifications

• Strong customer satisfaction and customer service skills to ensure positive client experiences and outcomes.
• Proven relationship building and customer retention skills to maintain and grow long-term client partnerships.
• Solid analytical skills for interpreting data, tracking performance, and making informed recommendations.
• Excellent written and verbal communication skills for clear, professional client and internal interactions.
• Experience in account management, client success, or a similar role within marketing, advertising, or digital agencies.
• Ability to work collaboratively with cross-functional teams and manage multiple client accounts simultaneously.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience.
• Familiarity with digital marketing concepts, performance metrics, and CRM or project management tools is an advantage.