Client Servicing Executive

Job Title: Client Servicing Executive

Job Summary

We are looking for a proactive and detail-oriented Client Servicing Executive to act as the bridge between our clients and the creative team. The ideal candidate will understand client requirements, coordinate with designers, manage project timelines, and ensure every project is delivered on time while maintaining the highest standards of quality and customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Understand client objectives, brand guidelines, and project requirements.
• Prepare clear creative briefs for the design team.
• Coordinate with graphic designers, copywriters, production teams, and vendors to ensure smooth project execution.
• Manage multiple projects simultaneously while tracking deadlines and deliverables.
• Conduct regular follow-ups with clients and provide project updates.
• Review creative work before sharing it with clients to ensure it aligns with the brief.
• Collect client feedback and communicate revisions effectively to the creative team.
• Ensure projects are delivered within agreed timelines and budgets.
• Build long-term relationships with clients through excellent communication and service.
• Identify opportunities for upselling additional design, branding, printing, or marketing services.
• Maintain project documentation, meeting notes, approvals, and communication records.
• Coordinate with the accounts team for quotations, purchase orders, invoices, and payment follow-ups when required.
• Resolve client concerns promptly and professionally.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship management abilities.
• Good understanding of branding, graphic design, and marketing communication.
• Excellent organizational and time management skills.
• Ability to prioritize multiple projects under tight deadlines.
• Problem-solving mindset with attention to detail.
• Proficiency in Microsoft Office and Google Workspace.
• Familiarity with project management tools such as Trello, Asana, ClickUp, or Monday.com is an advantage.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Mass Communication, Design, or a related field.
• 1–3 years of experience in client servicing, account management, advertising, branding, or a creative/design agency.
• Freshers with exceptional communication skills and relevant internship experience may also be considered.

Key Performance Indicators (KPIs)

• On-time project delivery.
• Client satisfaction and retention.
• Accuracy of project briefs.
• Turnaround time for client communication.
• Number of repeat projects from existing clients.
• Revenue generated through upselling and cross-selling.
• Internal team satisfaction with project coordination.

Personal Attributes

• Customer-first attitude.
• Professional and confident communicator.
• Positive and solution-oriented mindset.
• Highly organized and dependable.
• Ability to remain calm under pressure.
• Collaborative team player with strong ownership of assigned accounts.