Associate Product Manager

Description

Key Responsibilities

• Build and maintain strong relationships with clients, institutions, administrators, and users to ensure a seamless platform experience
• Drive client onboarding and ensure stakeholders understand platform workflows, features, and best practices.
• Conduct regular check-ins, follow-ups, and review meetings to monitor engagement, adoption, and client satisfaction.
• Act as the primary point of contact for client queries, concerns, and support requirements.
• Gather client feedback, feature requests, and user insights, and collaborate with internal teams to improve the platform experience.
• Work closely with Product, Technology, Operations, Marketing, and Leadership teams to ensure successful client outcomes.
• Monitor client health, engagement metrics, and adoption trends to identify opportunities for improvement and growth.
• Track, prioritize, and coordinate resolution of client issues and ongoing requests.
• Assist in planning and conducting product demonstrations, onboarding sessions, training workshops, and platform walkthroughs.
• Prepare client success reports, engagement summaries, feedback analyses, and periodic account updates.
• Identify opportunities to improve user engagement, retention, and platform utilization.
• Support strategic initiatives focused on client satisfaction, renewals, partnerships, and long-term relationship management.

Eligibility

Requirements

• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship building abilities.
• Experience or strong interest in client success, account management, customer support, or customer experience roles.
• Ability to understand client needs and effectively communicate them to cross-functional teams.
• Strong organizational, coordination, and follow-up skills.
• Problem-solving mindset with the ability to handle multiple priorities.
• Comfortable working with digital products, SaaS platforms, or technology driven solutions.
• Data-driven approach to tracking client engagement and success metrics.
• Proactive, detail-oriented, and customer centric attitude.
• Interest in technology, education, upskilling, AI, and product led environments.

What You'll Gain

• Hands on experience in client success, customer engagement, and product operations.
• Exposure to enterprise clients, institutions, and large scale platform adoption initiatives.
• Opportunity to work closely with Product, Technology, Operations, and Marketing teams.
• Practical learning in customer lifecycle management, retention strategies, and stakeholder communication.
• Experience in a fast growing technology and product driven environment.
• Opportunities for career growth into Client Success Management, Account Management, Product Operations, or Customer Experience roles.
• Flexible and collaborative work environment.

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Work Location: Hybrid remote in Mapuca, Goa (Mapuca)