AMF Development (Java Full Stack) (ITAPP021) -Senior Programmer Analyst (Exp: 3 - 5 years)

Job Description: AMF Development (Java Full Stack) -Senior Programmer Analyst (Exp: 3 - 5 years)

We are seeking a highly skilled and talented IT-Support (AMF) to join our team to ensure the smooth operation, maintenance, and improvement of IT systems and tools within the organization. The role involves identifying and resolving anomalies, supporting internal teams, and contributing to the development of operational procedures and technical documentation.

The Analyst will act as a key interface between operational teams, reliability coordinators, buyers, and end-users, ensuring the delivery of high-quality IT support services. By leveraging their technical expertise and problem-solving skills, the Analyst will play a critical role in maintaining system reliability, driving process improvements, and supporting the adoption of new technologies.

The role requires close collaboration with internal and external stakeholders, including IT teams, third-party vendors, and end-users, to ensure the effective resolution of issues and the successful implementation of IT solutions.

• Minimum 3+ years of relevant experience in IT support, system maintenance, or a related role
• Professional-level English communication skills (French is a plus).
• Strong logical thinking and attention to detail.
• Ability to prioritize issues and work effectively under pressure.
• Proactive, innovative, and curious mindset.
• Structured and organized, with strong time management skills.
• Excellent team collaboration and stakeholder management abilities.
• Patience and empathy when dealing with end users.
• Adaptability to a complex and changing environment.
• Strong expertise in Java (J2EE/WebSphere/Angular) and IT systems troubleshooting.
• Proficiency in Unix environment, DB2 databases, communication via XML, Web Services
• Experience with front-end technologies (e.g., HTML, CSS, JavaScript, Angular, React) and Datawarehouse (Datastage and SAP BI)
• Proficiency in analyzing issues, identifying root causes, and implementing solutions.
• Familiarity with maintenance and reliability methods in IT systems.
• Basic understanding of project management methodologies.
• Ability to create and maintain technical documentation and knowledge bases.
• Proficiency in monitoring tools and system performance analysis.
• Strong understanding of IT systems, networks, and business applications.
• Effective task and priority management skills.
• Automation

Roles & Responsibilities

Incident and Anomaly Management

• Identify, analyze, and document anomalies and weak signals in IT systems.
• Propose corrective and improvement actions to address identified issues.

System Monitoring and Maintenance

• Monitor IT systems, tools, and installations, ensuring their proper functioning.
• Perform or oversee corrective and improvement actions, both on-site and remotely.

Technical Support and Expertise

• Assist internal teams in diagnosing anomalies and defining solutions.
• Provide expertise to ensure effective resolution of technical issues.

Documentation and Training

• Write and update technical documentation, including application code functionality and
• training materials.
• Train users on implemented changes and new systems.

Operational Procedures Development

• Develop and update operational procedures for users and technical teams.
• Define safety conditions and logistics for interventions.

Stakeholder Collaboration

• Work with reliability teams, buyers, and peers in other departments to coordinate activities
• and share best practices.
• Facilitate the adoption of new equipment or services by end-users.

Quality and Standards Compliance

• Ensure the quality of interventions and compliance with existing standards.
• Detect and address malfunctions before major incidents occur.