Account Manager

Company Description The Summit Latinoamericano de la Hospitalidad® is a conference that brings together leading tourism and hospitality experts in one setting to share knowledge and best practices. The event focuses on current and future trends, key challenges, and practical solutions that participants can apply in their own organizations. By attending, hospitality professionals and teams can enhance their personal and professional growth while improving business performance. The Summit offers a structured program, activities, and workshops, with regular updates shared through its official channels. Sponsors and partners are invited to engage with the event team for collaboration opportunities.

Role Description The Account Manager is a full-time, on-site role based in Arki, responsible for managing and growing relationships with sponsors, partners, and key stakeholders of the Summit Latinoamericano de la Hospitalidad®. This role includes overseeing sponsor accounts, understanding their objectives, and ensuring agreed benefits and deliverables are executed before, during, and after the event. The Account Manager will coordinate with internal teams to align marketing, logistics, and program visibility with sponsor expectations, and will track performance against contractual commitments. Daily activities include responding to partner inquiries, preparing proposals and reports, maintaining accurate records in CRM tools, and identifying opportunities for upselling and long-term collaboration. The role also involves supporting event operations on-site, facilitating meetings, and representing the Summit professionally with all external contacts.

Qualifications

• Experience in account management or client relationship roles within events, hospitality, tourism, or related industries.
• Strong communication and negotiation skills, with the ability to build trust and maintain long-term partnerships.
• Solid organizational and time-management abilities, including handling multiple accounts and deadlines simultaneously.
• Proficiency with productivity and CRM tools (e.g., spreadsheets, presentation software, customer databases).
• Comfort working on-site at events, including occasional extended hours during conference days.
• Ability to collaborate effectively with cross-functional teams such as marketing, operations, and finance.
• Professional fluency in Spanish; English or Portuguese proficiency is an advantage.
• Bachelor’s degree in Business, Hospitality Management, Marketing, or a related field, or equivalent practical experience.
• Demonstrated problem-solving skills and a proactive, service-oriented approach to stakeholder needs.