Account Manager - Remote/Flexible Working Hours

WE ARE HIRING: Senior Account Manager (Australian Portfolio)

We are seeking a Senior Account Manager who is far more than a relationship keeper, someone who thinks like a founder, communicates like a leader, and executes like an operator.

In this role, you will own a portfolio of Australian clients from onboarding through to long term expansion, acting as the single thread connecting client ambitions with our internal development, product, and delivery teams.

This role demands entrepreneurial independence. You will identify opportunities before they are flagged, build processes where none exist, and make confident decisions without waiting for direction. You will be equally comfortable in a corporate boardroom, on a video call with a Melbourne CFO, or whiteboarding a scope change with our dev team.

WHAT YOU WILL DO

Client Ownership & Relationship Management

Serve as the primary point of contact for your Australian portfolio managing expectations, communication, and end-to-end satisfaction.

Build deep, trust based relationships with leadership, procurement, and operational stakeholders.

Conduct strategic reviews aligned to evolving client KPIs and business objectives.

Deeply understand our software to train new clients and explain product functionality clearly and compellingly.

Manage escalations calmly and decisively, serving as the final point of resolution.

Project & Delivery Collaboration

Act as the core liaison between clients and internal development, BA, PM, and QA teams.

Guide clients through the full project lifecycle: processes, timelines, costs, change requests, and milestones.

Independently manage concurrent client projects, holding all stakeholders accountable.

Prepare precise client reports, status updates, and internal summaries.

Revenue Growth & Commercial Acumen

Identify and execute upsell, cross sell, and account expansion opportunities.

Recommend solutions that genuinely align with client needs, balancing commercial goals with trust.

Manage contract renewals, commercial negotiations, and accurate client billing.

Maintain strict CRM hygiene (pipeline management, forecasting, risk logging).

Process Innovation

Treat your portfolio as a business proactively surfacing risks, opportunities, and improvements.

Build and document scalable processes, templates, and playbooks to elevate the AM function.

Stay ahead of trends in business tech, bespoke software, and digital transformation to add value to client conversations.

WHAT WE ARE LOOKING FOR

Must Have

• 7–10 years of account management or client success experience within a technology, SaaS, or software agency environment.
• Demonstrated experience managing Australian clients (understanding business culture and professional standards).
• Outstanding spoken and written English communication skills.
• Proven ability to independently manage complex, multi stakeholder accounts without micro management.
• Strong CRM familiarity and a disciplined, structured approach to data and organization.
• Entrepreneurial drive comfortable with ambiguity and capable of building structure where none exists.
• Collaborative team player comfortable working across global teams and time zones.

Good to Have

Ability to explain technical concepts simply to non technical clients.

Basic knowledge of software development processes or project management practices.

Strong commercial/sales acumen and comfort with contract negotiations.

PERKS & BENEFITS

Competitive salary package.

Full time remote role option with flexible hours.

Opportunity to work with global teams across diverse industries.

Structured training, career development pathways, and ongoing learning support.

Real growth opportunities in a fast scaling, innovation led organization.

A collaborative, high energy culture that values ownership and impact.