Account Manager - Onboarding Specialist

Company Description NoBroker HR is part of NoBroker.com, India’s first and only PropTech unicorn, focused on delivering brokerage-free real estate solutions through a technology-driven platform. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves millions of customers each month across major Indian cities. Backed by leading global investors and supported by a 5000+ member team, the company is committed to eliminating information asymmetry in the property market and enabling direct interaction between owners and tenants or buyers. NoBroker’s services span property search, rental agreements, home services, loans, and community management solutions like NoBrokerHood, providing comprehensive support to customers throughout their real estate journey.

Role Description The Account Manager – Onboarding Specialist is a full-time, on-site role based in Bengaluru, responsible for guiding new clients through the onboarding process for NoBroker HR solutions. This role involves coordinating with clients to understand their HR and property management requirements, configuring and setting up accounts, and ensuring a smooth implementation experience. The specialist will conduct product walkthroughs, train client teams on platform features, and provide timely support to address questions or issues during onboarding. Day-to-day tasks include managing onboarding timelines, maintaining accurate documentation, collaborating with internal product and operations teams, and proactively communicating with clients to drive successful adoption and long-term satisfaction.

Qualifications

• Client relationship management and account handling skills, with the ability to manage multiple client onboarding projects simultaneously.
• Strong communication, presentation, and interpersonal skills to conduct training sessions and explain complex processes in a clear manner.
• Process-oriented mindset, with skills in documentation, coordination, and basic project management for structured onboarding workflows.
• Technical aptitude and comfort with SaaS or HR/PropTech platforms, including data entry, configuration, and troubleshooting at a user level.
• Analytical and problem-solving skills to identify client needs, resolve onboarding issues, and suggest improvements to implementation processes.
• Bachelor’s degree in Business, Management, HR, IT, or a related field; prior experience in onboarding, implementation, or customer success is preferred.
• Ability to work in a fast-paced, high-growth environment with a focus on ownership, responsiveness, and customer satisfaction.
• Familiarity with HR processes or real estate/PropTech domain is an advantage.