Account Manager

Company Description HOTEL SMRITI VILLA CLASSIC is a hospitality establishment located in Baleshwar, offering guests comfortable accommodations and attentive service. The hotel focuses on providing a welcoming environment for travelers, with an emphasis on cleanliness, reliability, and customer satisfaction. Team members are encouraged to deliver consistent, high-quality service and to contribute to a positive guest experience. The hotel values professionalism, integrity, and collaboration across all departments. Joining the team means working in a service-oriented environment with opportunities to grow in hospitality and customer relations.

Role Description The Account Manager is a full-time, on-site role based at HOTEL SMRITI VILLA CLASSIC in Baleshwar. This position is responsible for managing key guest and corporate accounts, maintaining strong relationships, and ensuring high levels of satisfaction and retention. Day-to-day tasks include handling inquiries, preparing proposals and quotations, coordinating reservations and bookings, and following up with clients to confirm details and address concerns. The Account Manager collaborates with front office, sales, and operations teams to ensure smooth service delivery, accurate billing, and timely resolution of issues. The role also involves monitoring account performance, identifying opportunities to increase revenue, and preparing regular reports on account activities and outcomes.

Qualifications

• Strong customer service and relationship-management abilities, with a focus on clear communication and client satisfaction.
• Experience in sales, account management, or reservations within hospitality or a related service industry.
• Solid organizational and time-management skills, including attention to detail and the ability to handle multiple accounts and deadlines.
• Proficiency with basic office software and hotel management or reservation systems; comfort working with spreadsheets and reports.
• Ability to work on-site in Baleshwar, collaborate effectively with cross-functional teams, and maintain a professional demeanor in guest-facing situations.
• Relevant education in hospitality management, business, or a related field preferred; prior hotel experience is an advantage.
• Strong problem-solving skills, adaptability in a fast-paced environment, and commitment to ethical, non-discriminatory practices.