Account Manager

Company Description FirstCry.com (BrainBees Solutions Ltd.) is India’s leading e-commerce company in the kids and babies shopping sector, founded in 2010 and headquartered in Pune. Serving over 25 million customers across domestic and international markets, the company is supported by a team of more than 6000 employees.

FirstCry’s mission is to make every moment of parenthood joyful, from safe and convenient shopping to offering parenting support, education, and edutainment solutions that make learning fun for children. The organization embraces constant transformation in a fast-paced industry, fostering a culture of innovation, ownership, and curiosity. FirstCry actively seeks self-driven individuals who enjoy challenges and want to contribute to a dynamic, customer-focused environment; interested candidates can reach out at hr@firstcry.com.

Role Description

This is a full-time, on-site Account Manager role based in Jodhpur.

The Account

Manager will oversee relationships with key retail partners and local stakeholders, ensuring smooth operations, timely issue resolution, and alignment with FirstCry’s service standards.

Responsibilities include managing store accounts, monitoring sales performance and inventory levels, coordinating with internal teams for merchandising and marketing initiatives, and preparing regular reports on account health and growth opportunities. The role involves conducting periodic reviews with partners, implementing promotional activities, and maintaining accurate records to support business decisions.

The Account

Manager is expected to collaborate closely with cross-functional teams, uphold customer satisfaction, and contribute to regional business expansion.

Qualifications

• Strong account management and client relationship skills, with the ability to build trust and maintain long-term partnerships.
• Experience in sales operations, retail or e-commerce account handling, including managing targets, inventory, and promotional activities.
• Solid communication and negotiation skills, with the ability to coordinate effectively with internal teams and external stakeholders.
• Analytical and reporting skills, including comfort with spreadsheets, dashboards, and data-driven decision-making.
• Organizational and time management abilities to handle multiple accounts, priorities, and deadlines in a fast-paced environment.
• Bachelor’s degree in Business, Commerce, Marketing, or a related field; relevant experience in retail or FMCG is an advantage.
• Proficiency in English and local languages, with a customer-centric mindset and problem-solving approach.
• Willingness to work on-site in Jodhpur, conduct periodic field visits, and adapt to evolving business needs.