Account Manager (AI Data Services)

Account Manager – AI Data Services

Location: Noida (Work from Office)

Experience: 3–7 Years

Employment Type: Full-Time

About Macgence

Macgence is a global AI data company helping enterprises and AI organizations build the next generation of artificial intelligence through high-quality training data and human-in-the-loop services.

Our expertise includes

• AI Training Data
• Data Annotation & Labeling
• RLHF (Reinforcement Learning from Human Feedback)
• Prompt Engineering
• Data Collection
• Synthetic Data
• Multilingual Datasets
• Human Evaluation
• Enterprise AI Support Services

We partner with AI startups, global enterprises, and Fortune 500 companies to deliver scalable, high-quality AI data solutions.

About the Role

We are looking for a proactive and commercially driven Account Manager – AI Data Services to manage enterprise client relationships, ensure successful project delivery, and drive account growth.

This role sits at the intersection of Client Success, Program Management, Delivery Coordination, and Revenue Expansion. The ideal candidate will have experience managing enterprise accounts, coordinating cross-functional teams, and identifying opportunities to grow existing customer relationships.

If you enjoy working with global clients, managing strategic accounts, and contributing directly to business growth, we'd love to hear from you.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned enterprise clients.
• Build and maintain strong relationships with key stakeholders.
• Understand client business objectives and AI initiatives.
• Conduct regular client meetings, strategic reviews, and business discussions.
• Ensure high customer satisfaction, retention, and account health.
• Resolve client concerns and escalations in a timely manner.

Project & Delivery Management

• Coordinate with Operations, Project Management, QA, Vendor Management, Finance, and Product teams.
• Ensure successful delivery of projects within timelines, scope, and quality standards.
• Monitor project milestones, risks, dependencies, and deliverables.
• Maintain transparent communication throughout the project lifecycle.
• Drive process improvements and operational efficiency.

AI Data Program Management

Manage and support projects involving

• Data Annotation & Labeling
• RLHF
• Prompt Engineering
• Human Evaluation
• LLM Evaluation
• Image, Audio & Video Data Collection
• Multilingual Data
• OCR & Document AI
• Computer Vision
• NLP
• Speech AI
• Generative AI
• Robotics Data
• Synthetic Data
• Enterprise AI Dataset Creation

Account Growth & Revenue Expansion

• Identify upsell and cross-sell opportunities within existing accounts.
• Develop and execute quarterly account growth plans.
• Manage renewals, contract extensions, and account expansion initiatives.
• Increase Annual Contract Value (ACV) and customer lifetime value.
• Support proposal development and commercial discussions.
• Collaborate with Sales teams to maximize revenue opportunities.

Commercial Ownership

• Monitor account revenue, profitability, and forecasting.
• Manage Statements of Work (SOWs), change requests, and commercial documentation.
• Track renewal pipelines and expansion opportunities.
• Coordinate with Finance on invoicing and payment follow-ups.

Reporting & Stakeholder Management

Prepare and present

• Weekly Status Reports
• Monthly Business Reviews
• Quarterly Business Reviews (QBRs)
• Project Dashboards
• Customer Health Reports
• Revenue Reports
• Risk & Escalation Reports

Collaborate closely with

• Sales
• Operations
• Project Management
• QA
• Product & Engineering
• Finance
• HR
• Vendor Management

Required Skills

Account & Client Management

• Enterprise Account Management
• Customer Success
• Client Relationship Management
• Stakeholder Management
• Business Reviews (QBRs)
• Presentation & Communication Skills
• Negotiation & Commercial Discussions

AI & Technology Knowledge

• AI Training Data
• Data Annotation
• RLHF
• Prompt Engineering
• LLM Evaluation
• Human Feedback Systems
• NLP
• Computer Vision
• Speech AI
• Data Collection
• Synthetic Data

Project Management

• Project Planning & Coordination
• Resource Management
• Delivery Management
• Risk Management
• Agile Methodologies
• Cross-Functional Collaboration

Commercial Skills

• Account Planning
• Revenue Forecasting
• Proposal Preparation
• Contract Management
• Upselling & Cross-selling
• Renewal Management

Tools

• Jira
• ClickUp
• Monday.com
• Asana
• HubSpot CRM
• Zoho CRM
• Salesforce
• Microsoft Excel
• Google Sheets
• Slack
• Microsoft Teams
• Notion

Qualifications

• Bachelor's degree in Business, Engineering, IT, Management, or a related field.
• MBA is preferred but not mandatory.
• 3–7 years of experience in Account Management, Customer Success, Client Delivery, Program Management, or related roles.
• Experience working with AI data services, technology services, SaaS, BPO, or enterprise solutions is highly preferred.
• Excellent communication, stakeholder management, and problem-solving skills.

Success Metrics (KPIs)

Client Success

• Customer Satisfaction (CSAT)
• Client Retention Rate
• Net Promoter Score (NPS)
• Escalation Resolution Time
• SLA Compliance

Delivery Excellence

• On-Time Project Delivery
• Quality Acceptance Rate
• Resource Utilization
• Project Margin

Revenue Growth

• Expansion Revenue
• Upsell & Cross-sell Revenue
• Renewal Rate
• Net Revenue Retention (NRR)
• Gross Revenue Retention (GRR)
• Annual Contract Value (ACV) Growth
• Forecast Accuracy

Operational Excellence

• Quarterly Business Reviews Completed
• Customer Health Score
• Client Response Time
• Internal Coordination Efficiency

Why Join Macgence?

• Work with global enterprises, AI startups, and Fortune 500 organizations.
• Be part of one of the fastest-growing sectors in technology—Artificial Intelligence.
• Manage strategic accounts and high-impact AI programs.
• Gain exposure to cutting-edge AI technologies and global markets.
• Accelerate your career in a high-growth, innovation-driven environment.
• Competitive compensation and performance-based incentives.

If you're passionate about client success, account growth, and AI-driven innovation, we'd love to hear from you.