Account Management - Senior Associate

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Account Management - Senior Associate, you will play a pivotal role in building and maintaining strong client relationships, confirming their needs are met, and providing exceptional service. Within our Internal Firm Services practice, you will focus on collaboration to develop and execute strategic sales and marketing initiatives, driving revenue growth and enhancing brand visibility. As a Senior Associate, you will leverage your skills to analyze complex problems, mentor others, and maintain professional standards. You will be responsible for building meaningful connections and learning how to manage and inspire others.

In this role at PwC Acceleration Center India, you will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality work while embracing ambiguity. Your work will involve understanding client goals, managing accounts, and utilizing effective strategies to build trust and loyalty. By interpreting data to inform insights and recommendations, you will contribute to driving business growth and maintaining a positive reputation for the organization.

Responsibilities

• Building and maintaining strong client relationships to drive business growth and enhance brand visibility
• Collaborating with teams to develop and execute strategic sales and marketing initiatives
• Utilizing market research and digital marketing strategies to capture new business opportunities
• Managing client accounts to validate their needs are met and providing exceptional service
• Implementing effective sales strategies to promote the firm's services and achieve organizational targets
• Engaging in client interviewing and stakeholder engagement to understand client goals and build trust
• Leveraging CRM software to optimize client management and improve customer experience
• Analyzing data to inform insights and recommendations for enhancing client satisfaction
• Navigating complex situations to deliver quality outcomes and support team objectives
• Applying financial budgeting skills to manage resources effectively and support sales operations

What You Must Have

• Graduate or the equivalent degree
• Experience in account management
• Proficiency with Salesforce CRM, Microsoft Office, and familiarity with reporting/data visualization and AI platforms.
• Act as a key liaison between offshore and onshore teams to ensure alignment on client priorities, account strategies, and delivery expectations for Growth and Emerging accounts.

Support compliance monitoring related to contract deliverables, client requests, and regulatory requirements.

• Assist onshore Account Managers with administrative functions related to contract negotiations, MSAs, and commercial documentation to uphold discipline.
• Prepare and deliver comprehensive Salesforce reports, dashboards, and account meeting materials to provide clear visibility into pipeline status, financials, and client activities
• Manage consistent account governance rhythms, including meeting management, decision tracking, and accountability across multi-stakeholder portfolios.
• At least 4 years of experience in sales, marketing or related PwC experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for at least one of the following fields of study: Advertising, Analytics, Business Administration/Management, Business Communications, Communications Studies/Speech Communication and Rhetoric, Consumer Studies, Design, e-Business, English Literature, Journalism, Marketing, Organizational Management, Public Relations
• Excelling in client management and stakeholder engagement
• Utilizing CRM software to enhance customer experience strategies
• Demonstrating skills in financial budgeting and sales operations
• Navigating complex situations with critical thinking and problem-solving
• Developing self-awareness to enhance strengths and address growth areas
• Building meaningful client connections and inspiring team collaboration