Job Description
- Enforce quality and customer service standards, analyze and resolve related issues, identify trends, and recommend system improvements.
- Provide leadership, organizational structure, and resource management for multiple Engineering teams.
- Offer technical leadership and innovation across all technology development aspects.
- Support and mentor technical team leads, including talent and succession planning.
- Lead and manage technical delivery resources, ensuring timely and within-budget project deliverables.
- Communicate technical and operational issues to engineering and audit leadership promptly.
- Ensure adherence to technology standards while developing systems.
- Collaborate with business partners to define and ensure completeness and accuracy of system/technical requirements.
- Facilitate communication between business, clients, staff, and engineering teams.
- Manage staff, teams, and matrix resources to meet service delivery SLAs.
- Plan and manage projects supporting Enterprise areas.
- Facilitate discussions and consensus among various stakeholders.
- Maintain and manage business relationships with clients and business partner organizations.
- Ensure corporate application availability and delivery meet or exceed negotiated SLAs and objectives.
- Achieve positive trends in customer satisfaction results.
- Manage Delivery Management objectives in Onshore and Offshore Models for multiple clients globally.
- Gather and report detailed performance data against key indicators for actionable improvements.
Job Responsibilities
- Strong technical experience in Web and open-source projects.
- Deep understanding of SDLC and Architecture.
- Collaborate with Architects and TLs, providing inputs and guidance on best practices and architecture.
- Organizational skills with flexibility to work with minimal direction.
- Ability to handle multiple projects and Initiatives simultaneously.
- Identify skills gap and provide necessary Training for Teams.
- Lead projects from inception to production rollout and support.
- Excellent verbal and written communication skills.
- Ability to work independently and maintain focus in a highly dynamic work environment.
- Experience in project management tools like Jira, Asana, or Trello.
- Strong cross-functional influence and leadership skills managing large cross-functional teams.
- Expertise in enterprise applications and engineering technology stacks.
Location
Remote