Tech Specialist|Bengaluru|8+Yrs

• Contribute to projects as a Subject Matter Expert (SME) in a specific technology or domain.
• Stay updated on developments in the technology or domain.
• Evaluate the impact of technology on existing systems.
• Design systems and assess the effectiveness of technology resources.
• Determine the practicality of system changes and modifications.
• Oversee the optimization, validation, and approval of technology applications for customer products.
• Understand all relevant customer technical requirements, processes, procedures, limitations, and constraints, as well as Tech Mahindra's technology, resources, capabilities, limitations, and constraints.

Roles and Responsibilities:

• Work with the project team to identify and harness the technical resources and capabilities required to deliver production and quality metrics as defined by customers.
• Lead the technical team through the project implementation phase.
• Articulate and explain designs and constraints to stakeholders after understanding the customer perspective.
• Ensure compliance with internal tools and standards.
• Sensitize the team to assess how to provide greater value to the customer on an ongoing basis.
• Determine methodology and processes for quality planning, define standards to use, document quality criteria and quality measurement processes, face audits, and monitor project processes.
• Review project profitability and other agreed parameters, providing relevant status reports to management and customers.
• Ensure regular meetings with the customer, including steering committee meetings.
• Develop supporting documentation and materials, including demonstrations, presentations, and other tools to ensure solutions are easy to manage and repeatable.
• Promote teamwork, motivate, coach, and develop team members to build functional skills and desired behaviors to deliver results.
• Manage complex scenarios effectively, such as business risks, multiple vendor issues, and customer expectations without adversely impacting associates.
• Provide technical and other guidance as required to the team and assess the performance of the associates.

Qualifications:

• Expertise in a specific technology or domain relevant to the project.
• Proven ability to evaluate technology impact on existing systems and design new systems.
• Experience in overseeing the optimization, validation, and approval of technology applications.
• Strong understanding of customer technical requirements, processes, procedures, and constraints.
• Ability to identify and harness technical resources and capabilities for project success.
• Excellent communication skills to articulate designs and constraints to stakeholders.
• Experience in quality planning, defining standards, documenting quality criteria, and measuring quality processes.
• Strong leadership skills to motivate and develop team members and manage complex scenarios.
• Ability to provide technical guidance and assess team performance effectively.