Job Description
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Job Responsibilities
- Contribute to projects as a Subject Matter Expert (SME) in a specific technology or domain.
- Stay updated on developments in the technology or domain.
- Evaluate the impact of technology on existing systems.
- Design systems and assess the effectiveness of technology resources.
- Determine the practicality of system changes and modifications.
- Oversee the optimization, validation, and approval of technology applications for customer products.
- Understand all relevant customer technical requirements, processes, procedures, limitations, and constraints, as well as Tech Mahindra's technology, resources, capabilities, limitations, and constraints.
Roles and Responsibilities:
- Work with the project team to identify and harness the technical resources and capabilities required to deliver production and quality metrics as defined by customers.
- Lead the technical team through the project implementation phase.
- Articulate and explain designs and constraints to stakeholders after understanding the customer perspective.
- Ensure compliance with internal tools and standards.
- Sensitize the team to assess how to provide greater value to the customer on an ongoing basis.
- Determine methodology and processes for quality planning, define standards to use, document quality criteria and quality measurement processes, face audits, and monitor project processes.
- Review project profitability and other agreed parameters, providing relevant status reports to management and customers.
- Ensure regular meetings with the customer, including steering committee meetings.
- Develop supporting documentation and materials, including demonstrations, presentations, and other tools to ensure solutions are easy to manage and repeatable.
- Promote teamwork, motivate, coach, and develop team members to build functional skills and desired behaviors to deliver results.
- Manage complex scenarios effectively, such as business risks, multiple vendor issues, and customer expectations without adversely impacting associates.
- Provide technical and other guidance as required to the team and assess the performance of the associates.
Qualifications:
- Expertise in a specific technology or domain relevant to the project.
- Proven ability to evaluate technology impact on existing systems and design new systems.
- Experience in overseeing the optimization, validation, and approval of technology applications.
- Strong understanding of customer technical requirements, processes, procedures, and constraints.
- Ability to identify and harness technical resources and capabilities for project success.
- Excellent communication skills to articulate designs and constraints to stakeholders.
- Experience in quality planning, defining standards, documenting quality criteria, and measuring quality processes.
- Strong leadership skills to motivate and develop team members and manage complex scenarios.
- Ability to provide technical guidance and assess team performance effectively.
Location
Bengaluru, Karnataka, India