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Team Manager Operations | Goa | 3+Yrs

  • Olibr Resourcing Pvt Ltd
  • India, P...
  • 3 - 8 Yrs

Job Description

The Team Manager – Operations is responsible for overseeing daily business activities, managing team performance, ensuring process efficiency, and driving continuous improvement. The role requires strong leadership, problem-solving skills, and the ability to maintain a high level of service excellence.

Job Responsibilities

1. Team Leadership & Management:

  • Supervise, mentor, and guide a team of [Specify Team Size] to achieve operational goals.
  • Conduct regular team meetings, provide feedback, and foster a culture of accountability.
  • Monitor and improve team performance through KPIs and productivity metrics.

2. Process & Performance Management:

  • Ensure operational efficiency by streamlining workflows and eliminating bottlenecks.
  • Develop and implement strategies to enhance service delivery and productivity.
  • Monitor key performance indicators (KPIs) and drive continuous improvements.

3. Customer & Stakeholder Management:

  • Ensure excellent customer service and resolve escalations promptly.
  • Collaborate with internal and external stakeholders to align business objectives.
  • Address client concerns and ensure a seamless service experience.

4. Training & Development:

  • Conduct training sessions to enhance team skills and knowledge.
  • Identify skill gaps and develop training programs for team members.
  • Promote a learning and development culture within the team.

5. Reporting & Data Analysis:

  • Generate reports on team performance, operational metrics, and productivity trends.
  • Analyze data to identify areas for improvement and implement corrective actions.
  • Present insights and recommendations to senior management.

6. Compliance & Quality Assurance:

  • Ensure adherence to company policies, procedures, and industry regulations.
  • Maintain quality control and compliance with service level agreements (SLAs).
  • Identify risks and implement measures to mitigate them.

Location

Panaji, Goa, India