Team Manager Operations | Goa | 3+Yrs

The Team Manager – Operations is responsible for overseeing daily business activities, managing team performance, ensuring process efficiency, and driving continuous improvement. The role requires strong leadership, problem-solving skills, and the ability to maintain a high level of service excellence.

1. Team Leadership & Management:

• Supervise, mentor, and guide a team of [Specify Team Size] to achieve operational goals.
• Conduct regular team meetings, provide feedback, and foster a culture of accountability.
• Monitor and improve team performance through KPIs and productivity metrics.

2. Process & Performance Management:

• Ensure operational efficiency by streamlining workflows and eliminating bottlenecks.
• Develop and implement strategies to enhance service delivery and productivity.
• Monitor key performance indicators (KPIs) and drive continuous improvements.

3. Customer & Stakeholder Management:

• Ensure excellent customer service and resolve escalations promptly.
• Collaborate with internal and external stakeholders to align business objectives.
• Address client concerns and ensure a seamless service experience.

4. Training & Development:

• Conduct training sessions to enhance team skills and knowledge.
• Identify skill gaps and develop training programs for team members.
• Promote a learning and development culture within the team.

5. Reporting & Data Analysis:

• Generate reports on team performance, operational metrics, and productivity trends.
• Analyze data to identify areas for improvement and implement corrective actions.
• Present insights and recommendations to senior management.

6. Compliance & Quality Assurance:

• Ensure adherence to company policies, procedures, and industry regulations.
• Maintain quality control and compliance with service level agreements (SLAs).
• Identify risks and implement measures to mitigate them.