Software Development Engineer | Bangalore | 2+ Yrs
- Mpal solutions pvt ltd - MENTORPAL
- India, B...
- 2 - 3 Yrs
- 8 - 15 Lacs PA
Job Description
- Demonstrable expertise in Python or Ruby, with experience in any web frameworks as a plus(at least 2 years of work experience or university projects)
- B.Tech or B.E in Computer Science and Engineering.
- Impeccable written and verbal communication skills.
- 1 to 2 years of experience in a software engineering, customer success, or technical support role.
- Previous experience in a SaaS company is highly desirable.
- Strong technical background and the ability to quickly learn and understand new technologies
- Strong knowledge of working with APIs, and SDKs and proven experience with building solutions using APIs
- Development experience with any of Python/C/Java/Go or any language is a plus
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced environment.
- Proactive problem-solving skills and a customer-centric mindset.
- Highly organized and able to multitask.
- Self-driven and proactive
- We centralize all of the alerts and notifications, so you never miss a thing.
- We route alerts to the right people at the right time, so you can respond quickly and effectively.W
- e help you identify the root cause along with a triage plan, collaborate and communicate with your team members and stakeholders, so everyone is on the same page.
- We provide you with the insights you need to learn from incidents and prevent them from happening again.
- We are seeking a talented and motivated Customer Success Engineer with 1 to 2 years of experience to join our dynamic team.
- The ideal candidate will have a background in software engineering, strong technical acumen, and excellent written and verbal communication skills.
- Work location - Bangalore (Hybrid)
- Why join us? We're a fast-growing SaaS company backed by some of the best SaaS VCs and Angel investors in India and the US.
- We're a team of passionate engineers and product people who are dedicated to helping our customers succeed.
- We believe in creating a positive and productive work environment for our employees.
- We offer competitive salaries and benefits, and we are committed to helping our employees grow and develop their careers.
- If you are a talented and experienced Technical Support Engineer who is looking for a challenging and rewarding opportunity, we encourage you to apply. Perks and benefits: ● Competitive salary ● Flexible work hours
- Systems and accessories of your choice.
- Company-sponsored developer events and conferences
- Connections with industry experts and tech investors
- Comprehensive health insurance.
- Game nights every Friday (Cricket, Badminton, D&D, Quizzes, and more)
- Unlimited coffee and snacks Culture: Acknowledge & Own.
- Bragworthy work.
- Entrepreneurial.
- Embrace risk calmly (Zen)
- Champion the customer experience
Job Responsibilities
- Engage with customers to understand their business requirements and ensure the successful implementation of Zenduty.
- Help customers build on top of the Zenduty API.
- Debug customer issues and work with the product team on customer feedback
- Design and development of software modules and business process logic.
- Drive improvements to software engineering practices.
- Write clean, well-tested code.
- Proactively monitor customer accounts and address any issues or concerns promptly.
- Handle and resolve customer requests and complaints.
- Provide feedback to product design and development teams
- Maintain thorough product and API documentation
- Should be willing to do a night shift from 10 pm to 5 am IST in rotation
Location
Bengaluru, Karnataka, India