What are you in for? (Roles and responsibilities)
Your responsibilities would include but are not limited to the below:
Collaborating with stakeholders to understand business requirements and translate them
into technical solutions within ServiceNow.
Performing system upgrades, patches, and enhancements to ensure optimal performance
and security.
Creating and maintaining documentation, including process flows, technical designs, and
standard operating procedures.
Troubleshooting issues, resolving incidents, and providing technical support to end-users.
Developing and maintaining ServiceNow integrations with other systems and
applications.
Staying informed about ServiceNow best practices, new features, and industry trends to
continually improve platform utilization.
Works with the rest of the ServiceNow platform team, Platform and Process Owners on
configuring and maintaining ServiceNow Platform components.
Have a software development background that will be enhanced by ServiceNow System
Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow,
and Application Creation in ServiceNow.2
Performs routine maintenance to include performance monitoring and error
identification/ remediation.
Extensive review of new version release notes by identifying and documenting changes
to Platform functionality to understand impact (positive/negative) to implementation.
Ensure latest upgrades and features are enabled.
Work with ServiceNow and the community by participating in local user groups and
knowledge events to expand Platform knowledge and network.
What is in it for you?
You are a part of a brand-new org. setup – with a clean slate and a mission to build a People
first organization.
You work beyond borders, with international teams seeking and imparting learning through
shared/individual experiences and knowledge through the community.
Experience
8- 10 years of ServiceNow Administrator experience.
Must-haves
CSA ServiceNow Certificate
Other platform focused module experience is a bonus.
Basic understanding of Business Processes
Understanding of admin activities on the platform (esp. basic scripting, data uploads,
groups/roles management, patch management etc.)
ServiceNow System Administrator training
Excellent collaboration, communication, and presentation skills.
Agile software development methodologies (e.g. Scrum)
Advanced System Administration
Bangalore Urban, Karnataka, India