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Senior Customer Support-

  • CMTS
  • India, V...
  • 3 - 8 Yrs
  • 3.7 - 5.7 LPA

Job Description

B.Tech in IT or Engineering or related field

  • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
  • Support Operations: Manage CSE Team-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
  • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
  • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
  • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.


Job Responsibilities

B.Tech in IT or Engineering or related field

  • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
  • Support Operations: Manage CSE Team-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
  • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
  • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
  • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.


Location

Vashi, Maharashtra, India