Senior Customer Support-

B.Tech in IT or Engineering or related field

• Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
• Support Operations: Manage CSE Team-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
• Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
• Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
• Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.