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Senior Customer Support-

  • CMTS
  • India, V...
  • 3 - 8 Yrs
  • 3.7 - 5.7 LPA

Job Description

B.Tech in IT or Engineering or related field

  • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
  • Support Operations: Manage CSE Team-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
  • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
  • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
  • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.


Job Responsibilities

B.Tech in IT or Engineering or related field

  • Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
  • Support Operations: Manage CSE Team-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
  • Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
  • Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
  • Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.


Location

Vashi, Maharashtra, India

About Company

CMTS Solution is a leading manpower recruitment company established in 2011 and headquartered at Gurgaon, Including Two Branch Office in Kolkata and Patna.. We proudly hold the testimonials of being one of the credible and superior quality manpower providers from many of the top companies of various professional fields. Our motto is to provide our clients with human resources which will prove to be invaluable assets for them in the long run. In turn, we also strive to show our job-seekers secure long-lasting and fruitful careers. We understand that recruitment is not about merely providing jobs or manpower, but about playing a pivotal role in identification and proper channelization of human resources which can make or mar the future of a company and its employees. CMTS is one of the good recruitment Agencies in Gurgaon.