Senior Business Analyst - Salesforce Sales & Marketing Cloud|California|3+Yrs
Capgemini
United S...
3 - 5 Yrs
Job Closed
Job Description
The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and defining requirements for Salesforce Sales and Marketing implementations.
This role requires a deep understanding of Salesforce capabilities, Sales and Marketing processes, and the ability to translate business needs into technical solutions.
Bachelor’s degree in Business Administration, Information Technology, or a related field.
3-5 years of experience as a Business Analyst, preferably with a focus on Sales and Marketing.
Experience with Salesforce Sales Cloud, Marketing Cloud, and other relevant Salesforce products.
Salesforce Administrator or Salesforce Sales Cloud Consultant certification.
Job Responsibilities
Collaborate with stakeholders from Sales, Marketing, and IT to gather and document business requirements.
Analyze existing business processes and workflows to identify opportunities
Create comprehensive documentation including business requirements documents (BRDs), functional specifications, user stories, and process flows.
Work closely with technical teams to design Salesforce solutions that meet business needs.
Develop data models, mockups, and prototypes to validate requirements and design.
Act as a liaison between Sales, Marketing, and IT teams to ensure clear communication and understanding of requirements.
Develop test plans, test cases, and conduct user acceptance testing (UAT) to ensure solutions meet business requirements.
Identify and document defects, and work with development teams to resolve issues.
Provide training and support to end-users to ensure successful adoption of Salesforce solutions.
Create user guides, training materials, and conduct training sessions.
Location
California, United States
About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get The Future You Want | www.capgemini.com