Senior Business Analyst - Salesforce Sales & Marketing Cloud|California|3+Yrs
- Capgemini
- United S...
- 3 - 5 Yrs
Job Closed
Job Description
- The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and defining requirements for Salesforce Sales and Marketing implementations.
- This role requires a deep understanding of Salesforce capabilities, Sales and Marketing processes, and the ability to translate business needs into technical solutions.
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- 3-5 years of experience as a Business Analyst, preferably with a focus on Sales and Marketing.
- Experience with Salesforce Sales Cloud, Marketing Cloud, and other relevant Salesforce products.
- Salesforce Administrator or Salesforce Sales Cloud Consultant certification.
Job Responsibilities
- Collaborate with stakeholders from Sales, Marketing, and IT to gather and document business requirements.
- Analyze existing business processes and workflows to identify opportunities
- Create comprehensive documentation including business requirements documents (BRDs), functional specifications, user stories, and process flows.
- Work closely with technical teams to design Salesforce solutions that meet business needs.
- Develop data models, mockups, and prototypes to validate requirements and design.
- Act as a liaison between Sales, Marketing, and IT teams to ensure clear communication and understanding of requirements.
- Develop test plans, test cases, and conduct user acceptance testing (UAT) to ensure solutions meet business requirements.
- Identify and document defects, and work with development teams to resolve issues.
- Provide training and support to end-users to ensure successful adoption of Salesforce solutions.
- Create user guides, training materials, and conduct training sessions.
Location
California, United States