Job Description & Responsibilities

The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.
Specific areas of concentration include:
Building a clear requirements development strategy for each customer engagement.
Leading discovery workshops, which includes the facilitation and solution presentations.
Defining Personas.
Documenting requirements in User Story format.
Organizing and driving process reengineering sessions
Identifying and creating an inventory of customer process pain points and gaps in best practices.
Performing rapid analysis and decomposition of complex business information into functional process components.
Perform business process modelling, user experience modeling, and basic technical architecture diagramming.
Interpreting technical and business strategy roadmaps.
Building and demonstrating prototypes in Salesforce.
Presenting to executive level audiences as well as technical teams.
Participate and guide customers through user acceptance test planning and execution.
An understanding of Salesforces capabilities and limitations. Able to clearly communicate those to customers.
Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
Experience in several mid-sized Salesforce implementations comprised of the following:
SFDC Sales Cloud
SFDC Service Cloud (including CTI)
SFDC Communities
3rd Party App Integration
Data Migration
Force.com Custom Development

Salesforce Business Analyst|India|2+ Years

Job Description & Responsibilities