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Salesforce Business Analyst|India|2+ Years

  • Wipro
  • India, B...
  • 2 - 5 Yrs

Job Closed

Job Description

  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education. 
  •  2+ years of experience as a Business Analyst or Systems Consultant for a mid sized organization, or direct consulting expertise leading business transformation projects.  
  • Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development. 
  • Experience developing LOE’s in conjunction with the technology team. 
  • Strong presentation and communication skills. 
  • 1 out of 3 of the following Salesforce.com Consultant Certifications: Sales, Service, or Community Cloud. 
  • Located and able to work in the U.S. from a home office and able to travel approximately 25% post COVID 
  • NOT ELIGIBLE FOR VISA SPONSORSHIP.  


Job Responsibilities

  • The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement Salesforce.com.  
  • Specific areas of concentration include:  
  • Building a clear requirements development strategy for each customer engagement. 
  • Leading discovery workshops, which includes the facilitation and solution presentations. 
  • Defining Personas. 
  • Documenting requirements in User Story format. 
  • Organizing and driving process reengineering sessions  
  • Identifying and creating an inventory of customer process pain points and gaps in best practices.  
  • Performing rapid analysis and decomposition of complex business information into functional process components.  
  • Perform business process modelling, user experience modeling, and basic technical architecture diagramming.  
  • Interpreting technical and business strategy roadmaps. 
  • Building and demonstrating prototypes in Salesforce.  
  • Presenting to executive level audiences as well as technical teams.  
  • Participate and guide customers through user acceptance test planning and execution. 
  • An understanding of Salesforces capabilities and limitations. Able to clearly communicate those to customers. 
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)  
  • Experience in several mid-sized Salesforce implementations comprised of the following:  
  • SFDC Sales Cloud  
  • SFDC Service Cloud (including CTI)  
  • SFDC Communities  
  • 3rd Party App Integration 
  • Data Migration 
  • Force.com Custom Development 

 

Location

Bengaluru, Karnataka, India