IT and System Support Engineer|Bhandup|2+Yrs
- Shivam Shipping India Pvt Ltd.
- India, B...
- 2 - 5 Yrs
- 3.6 - 4.2 Lacs PA
Job Closed
Job Description
- The IT and System Support Engineer is responsible for maintaining, monitoring, and supporting the IT infrastructure, systems, and software applications within the organization.
- This role involves troubleshooting technical issues, providing end-user support, and ensuring the smooth operation of all IT systems.
- The candidate will work closely with other IT professionals to implement and manage technology solutions that enhance operational efficiency.
- Key Responsibilities:
- Technical Support:
- Provide first-line technical support to end-users for hardware, software, and network-related issues.
- Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
- Install, configure, and maintain desktop computers, laptops, servers, and other IT equipment.
- System Maintenance:
- Monitor system performance and ensure the reliability and security of IT systems.
- Perform regular system updates, backups, and patch management to maintain system integrity.
- Manage user accounts, permissions, and access controls in line with company policies.
Job Responsibilities
- Network Management:
- Support the configuration and maintenance of local area networks (LAN), wide area networks (WAN), and VPNs.
- Troubleshoot network issues and optimize network performance to minimize downtime.
- Assist in managing network security, including firewalls, antivirus software, and intrusion detection systems.
- Software Management:
- Install, update, and manage software applications, ensuring compatibility and security.
- Provide training and support to users on new software and systems.
- Maintain an inventory of software licenses and ensure compliance with licensing agreements.
- IT Infrastructure Management:
- Assist in the design, implementation, and management of IT infrastructure projects.
- Support the deployment of new hardware, software, and technology solutions.
- Ensure proper documentation of IT processes, systems configurations, and procedures.
- Troubleshooting and Problem Resolution:
- Respond to IT support requests and manage the IT helpdesk ticketing system.
- Escalate complex technical issues to senior IT staff or external vendors as needed.
- Document and track the resolution of issues and provide regular updates to users.
- Security and Compliance:
- Implement and maintain IT security protocols to protect company data and systems.
- Conduct regular security audits and vulnerability assessments.
- Ensure compliance with data protection regulations and industry standards.
- Continuous Improvement:
- Stay updated on the latest IT trends and technologies.
- Recommend and implement improvements to IT processes and systems to enhance efficiency.
- Participate in IT projects and contribute to the development of IT strategies.
- Qualifications:
- Education:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience:
- 2-5 years of experience in IT support, system administration, or a similar role.
- Skills:
- Strong understanding of IT systems, networks, and hardware/software troubleshooting.
- Experience with operating systems such as Windows, macOS, and Linux.
- Knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPNs.
- Proficiency in using and managing IT tools such as ticketing systems, remote support tools, and network monitoring software.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and prioritize effectively.
- Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Windows Server, or similar.
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Knowledge of ITIL processes and best practices.
Location
Bhandup, Maharashtra, India