Information Technology Project Manager | Pune | 5+ Yrs
- R3 Consultant
- India, P...
- 5 - 10 Yrs
- 15.0 - 20.0 LPA
Job Description
- Delivery Management
- Ensure seamless delivery of the projects
- Deploy optimum project delivery structure post-transition/ migration phase by evaluating the budget, costs, risks, and staffing requirement
- Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts, and costs
- Ensure 100% compliance to Project SLAs, information security protocols, etc (all customer’s contractual obligations)
- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA
- Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics
- Drive various project-related audits like quality, customer, ISO, etc, and ensure zero non-compliance
- Conduct periodic cadence with the quality team to take proactive measures to resolve issues/ possible escalations
- Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement
- Regularly audit the quality (QA) status of delivery and engage the QA team to ensure adherence to Quality Assurance standards and processes
- Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms
- Ensure expected ramp-down (ERD) compliance as committed in MSA
Job Responsibilities
- The purpose of the role is to manage the delivery of a project driving operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery
- Client Relationship Management
- Engage with clients to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
- Conduct regular customer connects (meetings/ visits/video-conferences) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
- Identify and close early warnings on a project to avoid any customer escalations
- Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
- Design and monitor project performance dashboards/ reports with the clients periodically
- Delivery governance across the project
- Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
- Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
- Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
- Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, and infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
- Review and monitor revenue allocations/ realization to avoid OB revenue leakage
- Provide inputs to the delivery leadership team on overall delivery performance parameters (project heath, utilization, realization, etc) at project/ program level during reviews highlighting any critical project escalations and potential risks
- Operational Excellence
- Automation Focus
- Perform Pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
- Deploy next-generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality, and speed of delivery
- Interact and engage with the tools team to bring in new tools in the project to automate certain pointers/eliminate any noise in the project
- Innovation Focus
- Brainstorm with the team to identify improvement opportunities and initiatives
- Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
- Plan and conduct periodic idea campaigns to generate new solutions to problems/ define better ways of working
- Drive and deploy Knowledge Management and sharing
- Contribute to internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds, and BVMs and deploy best practices in various projects within own account
- Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
- Capability Development and Talent Pipeline Creation
- Demand forecasting in line with business requirements
- Anticipate attrition and ensure the right talent supply chain to deliver the project
- Spearhead quarterly demand forecasting and resource planning aligned to project requirements
- Create and deploy a work plan to fulfil the required demand from all the talent channels including external (lateral, contractors, etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
- Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or the right talent is inducted into the project as per the skill requirements
- Functional Competencies/ Skill
- Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological, and global trends in the IT industry - Competent
- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and performing problem-solving in a complex environment - Competent
- Should have hands-on experience in Coding and be willing to do development when needed - Competent
- Leveraging Technology - Knowledge of current and upcoming technology (automation, tools, and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
- Program Management - Execute projects with end-outcome and process focus, along with an understanding of delivery processes and its governance - Expert
- Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products, or the way business is conducted - Competent
- Technical knowledge - knowledge of new upcoming skills in the market as per the future trends and bring to Wipro for its deployment/ training the team - Expert
Location
Pune, Maharashtra, India