The purpose of the role is to manage the delivery of a project driving operations and delivery governance, ensuring the right talent supply chain to optimize customer satisfaction and cost of delivery
Client Relationship Management
Engage with clients to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients
Conduct regular customer connects (meetings/ visits/video-conferences) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
Identify and close early warnings on a project to avoid any customer escalations
Plan and conduct Quarterly Business Reviews (QBR) along with DM’s/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account
Design and monitor project performance dashboards/ reports with the clients periodically
Delivery governance across the project
Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project
Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects
Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage
Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, and infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan
Review and monitor revenue allocations/ realization to avoid OB revenue leakage
Provide inputs to the delivery leadership team on overall delivery performance parameters (project heath, utilization, realization, etc) at project/ program level during reviews highlighting any critical project escalations and potential risks
Operational Excellence
Automation Focus
Perform Pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project
Deploy next-generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality, and speed of delivery
Interact and engage with the tools team to bring in new tools in the project to automate certain pointers/eliminate any noise in the project
Innovation Focus
Brainstorm with the team to identify improvement opportunities and initiatives
Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth
Plan and conduct periodic idea campaigns to generate new solutions to problems/ define better ways of working
Drive and deploy Knowledge Management and sharing
Contribute to internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds, and BVMs and deploy best practices in various projects within own account
Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings
Capability Development and Talent Pipeline Creation
Demand forecasting in line with business requirements
Anticipate attrition and ensure the right talent supply chain to deliver the project
Spearhead quarterly demand forecasting and resource planning aligned to project requirements
Create and deploy a work plan to fulfil the required demand from all the talent channels including external (lateral, contractors, etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team
Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or the right talent is inducted into the project as per the skill requirements
Functional Competencies/ Skill
Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological, and global trends in the IT industry - Competent
Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and performing problem-solving in a complex environment - Competent
Should have hands-on experience in Coding and be willing to do development when needed - Competent
Leveraging Technology - Knowledge of current and upcoming technology (automation, tools, and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
Program Management - Execute projects with end-outcome and process focus, along with an understanding of delivery processes and its governance - Expert
Solution Focus - Apply design thinking to bring about new and novel solutions or changes in processes, products, or the way business is conducted - Competent
Technical knowledge - knowledge of new upcoming skills in the market as per the future trends and bring to Wipro for its deployment/ training the team - Expert

Information Technology Project Manager | Pune | 5+ Yrs

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