Job Description
Role:
Support After Sale & Service
Education& Experience
- B.E Mechanical having 4 to 6 yrs of experience
- Preferred Industry background–EPC (Project Based) companies in process field
Knowledge/Skills
- Ability to multi-task, and adjust priorities
- Proficiency with MRP/ERP/SAP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible, Ethical, Hard Worker
Job Responsibilities
- Complain register
- Complaint acknowledgement
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution
- Proposals to be sent to customer
- Monitor time lines as agreed
- Monitor sub suppliers activities for supply or services and keep customer updates time to time
- Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- Expertise to be developed for maintenance
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- Identify locations for most demanding after sales visits
- Propose locations for local representation
Location
Pune, Maharashtra, India