Job Description
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM tools, help desk systems, or customer support platforms is a plus.
- Self-motivated and eager to learn with a solution-first mindset.
Job Responsibilities
- Handle customer queries via email, chat, and calls in a timely and professional manner.
- Assist job seekers and employers in navigating the platform and resolving issues.
- Provide onboarding support to new users, ensuring a smooth experience.
- Collaborate with internal teams (Tech, Sales, HR) for faster resolution of platform-related concerns.
- Record, track, and report recurring issues to improve product functionality.
- Maintain a high level of empathy, professionalism, and communication at all times.
- Ensure customer satisfaction by delivering prompt and solution-oriented support.
Location
Gurgaon, Haryana, India