Job Description
- Minimum Experience: 5+ years of experience in corporate travel management or a related field.
- Proficiency in Galileo GDS for booking, managing reservations, and reporting.
- Strong knowledge of travel industry trends, visa restrictions, and regulatory changes.
- Excellent communication, organizational, and analytical skills.
- Ability to work efficiently in a fast-paced, dynamic environment.
- Bachelor’s degree in Business Administration, Hospitality, Travel Management, or a related field.
- Certifications such as Certified Corporate Travel Executive (CCTE) or Certified Travel Associate (CTA) are preferred.
- Experience with travel management software and other related tools.
- Familiarity with industry standards and best practices for corporate travel.
- Strong Team Manage, client management and relationship-building skills.
- Strong knowledge of travel industry trends, visa restrictions, and regulatory changes.
Job Responsibilities
- 1. Travel Policy & Procedure Management:
- Develop, implement, and enforce corporate travel policies and procedures to ensure consistency, compliance, and efficiency across the organization.
- Continuously evaluate and improve travel policies to adapt to changing business needs or travel industry trends.
- 2. Budget & Cost Optimization:
- Manage the corporate travel budget, track travel-related expenses, and optimize cost-saving opportunities without compromising quality.
- Regularly analyze travel data to identify trends and areas for cost savings, ensuring alignment with budgetary targets.
- 3. Galileo GDS Utilization:
- Use Galileo GDS to book travel, manage reservations, and generate reports, ensuring timely and accurate arrangements.
- 4. Industry Trends & Regulatory Compliance:
- Stay updated on travel industry trends, regulatory changes, and updates on travel guidelines, including visa restrictions.
- Ensure compliance with travel policies, SOPs, and legal or regulatory requirements for both domestic and international travel.
- 5. Employee Training & Policy Awareness:
- Conduct training sessions for employees on travel policies, procedures, and best practices to ensure compliance and efficient use of travel resources.
- Provide ongoing support to employees and ensure they understand the companys travel policies.
- 6. Team Leadership & Supervision:
- Supervise and manage a team of travel coordinators and assistants to ensure high performance and smooth daily operations.
- Provide leadership, guidance, and training to team members on travel-related tasks and best practices.
- Conduct regular performance reviews, providing feedback and coaching to ensure the team is aligned with organizational goals.
- Act as a point of escalation for complex travel issues or employee concerns, ensuring quick resolutions.
- 7. Client Engagement & Service Excellence:
- Engage with internal clients to ensure their travel needs are met and that their experience aligns with company travel policies and procedures.
- Provide personalized support to key managers and clients, addressing any specific requirements, and ensuring the highest levels of service.
- Regularly check in with clients to gather feedback on their travel experiences and suggest improvements to the travel program.
- Ensure the companys travel services and policies are customer-friendly while remaining cost-effective.
- 8. Data Analysis & Reporting:
- Analyze travel data and expenses to identify trends and cost-saving opportunities.
- Prepare reports for management, including insights on travel spending, vendor performance, and overall efficiency of the corporate travel program.
- Use reports to drive continuous improvements in the travel management process and optimize travel-related expenditures.
- Team Roaster Preparation
- 9. Client Communication & Satisfaction:
- Maintain effective communication with clients to ensure their expectations are met regarding travel bookings, changes, and disruptions.
- Actively listen to client feedback and make necessary adjustments to travel programs and processes to enhance satisfaction and service quality.
- Ensure timely communication with clients regarding any changes in travel arrangements, including cancellations, delays, or policy updates.
Location
Pune, Maharashtra, India