Apply Directly on :- https://www.capgemini.com/in-en/jobs/urERm48BR2H0kp-elH2U/cloud-devops-engineer/
Job Responsibilities
Experience in building solution and implementing CCaaS
1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center
Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
Code/Scripting capabilities (Python, JAVA)
Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
Participate in and/or lead projects of medium to high complexity.
Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise
Minimum 3+ years of experience working in multi-client BPO provider withContact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
Location
Pune, Maharashtra, India
About Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
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