Data Analysis and Insights Generation: Lead data analysis initiatives to extract insights from large datasets and identify trends, patterns, and opportunities for process optimization, cost reduction, and revenue enhancement. Utilize advanced analytics techniques and tools to uncover actionable insights that drive business value.
Performance Monitoring and Reporting: Develop and maintain dashboards, KPIs, and performance metrics to monitor key business indicators and track operational performance against targets.
Generate regular reports and presentations to communicate findings and recommendations to stakeholders, including senior management and clients.
Client Engagement and Relationship Management: Collaborate closely with clients to understand their business objectives, requirements, and challenges. Provide strategic insights and recommendations to support client decision-making and address their evolving needs. Build and maintain strong relationships with client stakeholders through effective communication and delivery of value-added analytics solutions.
Process Improvement and Innovation: Identify opportunities for process improvement and innovation through data analysis and continuous evaluation of operational workflows. Partner with cross-functional teams to implement solutions that drive efficiency, quality, and scalability in service delivery processes.
Team Leadership and Mentoring: Provide leadership and guidance to a team of analytics professionals, including analysts and data scientists. Mentor team members, foster a culture of learning and development, and empower them to excel in their roles. Set clear goals and expectations, conduct performance evaluations, and identify opportunities for skill enhancement and career growth.
Risk Management and Compliance: Ensure compliance with data privacy regulations, security protocols,and industry standards in all analytics activities. Proactively identify and mitigate risks associated with data management, analysis, and reporting to safeguard business interests and maintain client trust.
Job Responsibilities
Bachelor's degree in Business Administration, Statistics, Mathematics, Computer Science, or any related field.
Minimum of 5-8 years of experience in business analytics, data analysis, or related roles within the BPO industry.
Strong proficiency in data analysis tools and technologies, such as Advanced Excel, SQL, Python, R, Tableau, Power BI, or similar platforms.
Proven track record of leading analytics projects from conception to implementation, delivering actionable insights and measurable business impact.
Excellent analytical and problem-solving skills, with the ability to translate complex data into clear and concise insights and recommendations.
Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
Leadership experience, including team management, mentoring, and performance evaluation.
Strong business acumen and client-focused mindset, with the ability to understand and address client needs and objectives.
Knowledge of BPO industry trends, processes, and best practices is highly desirable. This position offers an exciting opportunity for a dynamic and results-driven individual to lead business analytics initiatives within a leading BPO organization. If you have a passion for data-driven decision-making, strategic thinking, and driving operational excellence, we encourage you to apply and become part of our team.
Location
Noida, Uttar Pradesh, India
About Company
The Global Skills has one of the best IT Services and consulting company along with best hiring practices. Through these practices we are able to source, filter, identify and delivering on time. The Global Skills, unlike other placement firms, supports the consultant to be able to deliver services in a highly professional manner. Providing job skills training, IT services and job placement services since 2007 delivered services for more than 500 clients successfully and placed more then 15000 candidates in national and multinational companies.
The Global Skills offers its services to place permanent resources. If any of our clients want to take our consultants on a permanent basis, we welcome that opportunity. Gain all the recognized certifications you need for a truly desirable IT career. Begin your journey with The Global Skills and enjoy many unique benefits.
We offer a wide range of consulting services including strategy, implementation, integration, and managed services and solutions for the following applications and technologies. Build a bridge between your project and support teams to alleviate support fatigue and ensure that your internal team focuses on strategic, trans formative initiatives.