Technical Support Executive-Ticketing System|Mumbai|1+ Yrs
- ProPMO Services Private Limited
- India, M...
- 1 - 2 Yrs
Job Description
- L1 resource for Rabale location in Mumbai
- Customer facing role for first level Technical Support
- Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
- Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
- Should have a stable WiFi at home to WFH if required.
- Open to travel to Belapur railway station on call; it's a client's data center location.
- Excellent written and verbal communication.
Job Responsibilities
- 1 to 2 years application support experience
- Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
- Working in experience in multi team environment
- Able to categories issues/tickets and reach out to needed team members quickly
- Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
- Good English and Hindi communication skills and good inter-personnel skills.
- Articulate and writing skills
Location
Mumbai, Maharashtra, India