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Technical Support Executive-Ticketing System|Mumbai|1+ Yrs

  • ProPMO Services Private Limited
  • India, M...
  • 1 - 2 Yrs

Job Description

  • L1 resource for Rabale location in Mumbai
  • Customer facing role for first level Technical Support
  • Good in Powerpoint and Excel and should be able to create pivot tables and charts from the data set.
  • Should be comfortable working in 10 hours shifts in 24 x 7 operation, 5 days a week.
  • Should have a stable WiFi at home to WFH if required.
  • Open to travel to Belapur railway station on call; it's a client's data center location.
  • Excellent written and verbal communication.

Job Responsibilities

  • 1 to 2 years application support experience
  • Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
  • Working in experience in multi team environment
  • Able to categories issues/tickets and reach out to needed team members quickly
  • Reporting skills to provide daily /weekly/monthly reports and highlighting any issues to next levels
  • Good English and Hindi communication skills and good inter-personnel skills.
  • Articulate and writing skills

Location

Mumbai, Maharashtra, India