Job Title: E-Commerce Business Associate
Job Description
We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.
Job Objectives
- To retain long-term consumer relationships
- Coordinate with the E-Commerce Manager in planning promotional offers and
- product discounts
- Organize e-commerce activities
Roles & Responsibilities
- Managing Online Portals of the clients
- Manage online e-commerce accounts of clients
- Respond to customer web inquiries regarding online merchandise or service orders
- Assists customers with product selection, answers basic questions and suggests
- various product options that are available.
- Understanding client problems
- Ensures prompt and proper resolution of client queries by providing additional
- information or escalating the issue
- Take accountability and responsibility for the work assigned
Competencies Required
- Excellent written and verbal communication skills
- Proficiency in MS Office and relevant software
- Excellent organizational and time management skills
- Ability to work collaboratively with other departments
- Handle multiple projects/assignments at the same time
- Build client relations