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Telecollection Executive With DRA Certificate

  • VCATCH
  • Remote
  • 1 - 3 Yrs
  • 21.60 - 30.24 Monthly

Company Overview


VCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in the BPO industry. With state-of-the-art technology and infrastructure, we provide cost-effective call center services in Bangalore. Our expertise extends to various industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and more.


Job Overview


We are hiring a Telecollection Executive with DRA Certification to join our team at VCATCH, a leading BPO company in Bangalore. As a Telecollection Executive, you will be responsible for handling customer inquiries and collecting outstanding payments. This is a full-time position with a salary range that will be discussed during the interview.


Qualifications and Skills


  • Junior: 1 to 3 years of experience in telecollection or a similar role
  • DRA Certification is mandatory
  • Excellent communication and negotiation skills
  • Ability to build rapport with customers and handle difficult situations
  • Strong problem-solving and decision-making abilities
  • Attention to detail and ability to multitask
  • Familiarity with CRM software is a plus
  • Fluency in English and one regional language


Roles and Responsibilities


  • Handle inbound and outbound customer calls related to outstanding payments
  • Negotiate payment plans and arrangements with customers
  • Update customer records and accurately document all interactions
  • Follow up with customers regarding payment arrangements and delinquent accounts
  • Maintain a high level of professionalism and empathy while addressing customer concerns
  • Achieve and exceed monthly collection targets
  • Adhere to the company's policies and procedures