Company Overview
Mind Click is a renowned name in the HR realm, providing a range of recruitment and corporate gifting services. With a team of expert consultants, we leverage the business potential of our clients by offering strategic HR services. Our services range from permanent employment to contract and contract-to-hire, along with statutory compliance. With 11-50 employees, Mind Click is dedicated to delivering exceptional solutions to our clients.
Job Overview
We are looking for a dedicated and enthusiastic individual to join our team as ICS - International Customer Support. As an ICS, you will be responsible for providing exceptional customer support to our international clients. This role is a full-time position based in Bangalore, Karnataka, India and is ideal for individuals with less 0 [Fresher] to 3 year of experience.
Qualifications and Skills
- Excellent communication skills, both verbal and written.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced and dynamic environment.
- Knowledge of voice services and customer support best practices.
- Familiarity with BPO processes and industry.
- Proficiency in using customer support software and tools.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and strong organizational skills.
- Willingness to learn and adapt to new technologies and processes.
Roles and Responsibilities
- Provide exceptional customer support to international clients via voice services.
- Assist customers with product inquiries, account management, and troubleshooting.
- Resolve customer issues and escalate complex problems to the appropriate teams.
- Maintain a high level of professionalism and positive attitude while interacting with customers.
- Collaborate with cross-functional teams to ensure customer satisfaction and timely issue resolution.
- Document customer interactions and provide feedback to improve processes and products.
- Stay updated with product knowledge and industry trends to effectively address customer needs.
For More Information
Contact Ojashwini @ 70195 06852
Email your resume to ojashwini@mindclick.co.in